Interim Assistant Lodge Manager, Bobbie Burns

Job Description

Year Round
Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!
Things that are important to us:

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Visit www.cmhheli.com/jobs to learn more.
Position Title:Interim Assistant Lodge Manager, Bobbie Burns
Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Lodge Manager
Location of Work: Remote site, near Golden, BC
Job Status:Full-time, term position
FLSA Status: Exempt
Reports: Number of Positions: 1
Date of Last Review: January 2024
Anticipated Start Date: Mid-February
Position Close date: February 9, 2024
Position Overview
The Interim Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. This position includes a variety of administrative tasks, daily problem solving, supervising a team of staff, and delivering exceptional guest experiences. The Interim Assistant Lodge Manager will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences.
The Interim Assistant Lodge Manager has a schedule of two weeks on and one week off and will have the ability to step into a variety of lodge roles, as needed.
Essential Duties and Responsibilities

• Collaborate with management team to help achieve the overall goals of the lodge and company.
• Work with the area management team to create a safe and enjoyable workplace for all employees.
• Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
• Assist the Lodge Manager in providing direction, feedback, and ongoing coaching to develop and lead staff.
• Assist the Lodge Manager in acting as a main point of contact and host for guests.
• Work with the area management team to follow-up on guest feedback.
• Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
• Regularly assist with tracking lodge bar stock and inventory levels.
• Support the CMH rescue plan procedures and provide radio support to field operations, as required.
• Work with the Lodge Manager to support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
• Help develop and support implementation of CMH sustainability initiatives.
• Support guests and employees in the field program, as needed.

Minimum Qualifications

• Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
• Food Safe Certificate.
• Occupational First Aid Level 1, or equivalent.
• BC Serving-it-Right.
• Minimum of 2 years of leadership experience in the hospitality industry.
• Previous experience in entry-level management, preferred.
• Experience in Point of Sale, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Is organized with clear attention-to-detail, with strategic planning skills and abilities.
• Able to communicate at a high level in a clear, effective, and timely manner.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Confident with public speaking and the facilitation of training sessions and workshops.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• A willingness to learn and develop skills with on-the-job management training.
• A passion for providing high-end hospitality and service experiences.

Working Conditions

• This role is set-up as a split shift, with a 12-hour workday in total.
• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
• Employees are required to find their own way to and from the lodge or helicopter staging area, which may require travel on logging roads.
• Travel to and from the lodge or helicopter staging area will be reimbursed up to a specific amount each way, for a maximum of two roundtrips per month.
• Travel is required from time-to-time for company meetings and workshops.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.
Compensation
A competitive compensation package will be provided including a competitive base salary which is based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
The annualized salary for this position is $58,000 - $60,000 plus gratuities.
Benefits and Perks:

• Health and dental benefits.
• Group Savings Plan.
• Paid personal/sick and vacation days.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**