Investigative Assistant, Central Intake Services

Requisition ID: 191148
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Central Intake Services (CIS) is the initial point of contact for the effective oversight and triage of all incidents or events (excludes physical security incidents) reported to Corporate Security Canada for investigation. The Investigative Assistant will triage, evaluate and action low to mid-complexity incoming requests for service in an appropriate and efficient manner. This role is accountable for supporting the strategic priorities of Corporate Security’s framework, including accountability for giving and seeking advice, guidance, and direction on a range of issues and initiatives and contributing to Corporate Security’s high-performance culture.

Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Recognize fraud or other trends as they occur or are reported to Central Intake Services.
• Assess risk and provide effective risk mitigation initiatives during the intake triage process.
• Identify trends and risks based on all incidents reported to Central Intake Services and communicate them to Management for assessment and instruction on the appropriate course of action.
• Develop and maintain a network of contacts within the bank and financial industry to ensure quick resolution of loss situations and to keep apprised of industry best practices in fraud trends.
• Establish and maintain a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security as a whole.
• Keep up to date on fraud related issues, and work with external parties as required (e.g. police and other FI’s) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of Scotiabank
• Retrieve documentation and prepare case files according to Standard Operating Procedures for assignment to the individual units of Corporate Security maintaining a high standard of case management data entry to support reporting within and external to Corporate Security
• Provide support to Scotiabank business lines and partners in the identification of and recovery of loss events
• Assist in promoting continuous improvement of business processes and procedures by providing input and recommendations to Management
• Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

• Post-secondary degree in business, law or law enforcement or equivalent training and experience.
• Working knowledge of investigative practices, methods, and enforcement strategies.
• Working knowledge of both criminal and civil processes and the rules surrounding the admissibility of evidence preferred but not required.
• Working knowledge of Bank IT applications, systems, and security controls.
• 1-2 years practical experience investigating financial crimes, including fraud and due diligence investigations.
• Working knowledge of Canadian Retail Banking products and services
• Proficient in Microsoft Outlook, Work, Excel, PowerPoint
• Excellent oral and written communications skills. In addition to English, French and Spanish language skills are considered beneficial;
• Industry standard credentials (CFE, CAMS, CFCI, etc.) an asset
• Excellent time management skills

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.