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Form of workJob Summary
Job Description
- Answering basic inquiries and resolving routine problems regarding products and services via calls, email or internet chat.
- Conducting periodic and regular surveys of clients to determine satisfaction and opportunities to advise on other products and services.
- Performing contract administration support and resolving contract related issues.
- Developing new prospects, establishing clients, and finding opportunities to introduce RBC's products and services.
Job Skills
Customer Knowledge, Customer Service, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Problem Solving, Product Services, Sales ActivitiesAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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