Isl 21R - Content Designer

A great opportunity to take the next step in your career

MINISTRY OVERVIEW
Dedicated to making life better for people in British Columbia, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

GDX - DIVISIONAL OVERVIEW

The Government Digital Experience Division (GDX) is responsible for ensuring government services and information are available online through government’s main web presence at www.gov.bc.ca, and that ministry programs and services are informed by the input and experiences of the people in British Columbia.

GDX works to help government understand the informational needs of people in the province, and to help the public find and access the services they need from government. GDX supports people-focused policy development and great service experiences. The division delivers products and services to ministry partners and organizations including design and delivery of public engagement projects, field research with service users, plain language writing of online service information, analytics, and training. It supports the technology of online applications and websites including gov.bc.ca, and the technology that delivers news releases.
CONTEXT

Many teams within GDX rely on Content Designers to deliver inclusive, accessible and equitable content across multiple platforms and channels, like gov.bc.ca and engage.gov.bc.ca. This team supports key government initiatives like CleanBC, child care, COVID-19, the StrongerBC Economic Plan and engagements in environment, forestry and transportation. We take an evidence-based approach to design, working collaboratively with our service design and UX design colleagues to create content that works for all people in British Columbia, often in multiple languages. We champion plain language writing. We’re a diverse team of high-performing professionals, passionate about meeting people where they’re at and designing for them, not us. Our Content Designers have backgrounds in communications, journalism, marketing and copywriting. This is a chance to flex your writing skills.
JOB OVERVIEW

As a Content Designer, your responsibility is to enhance digital service delivery through the creation, publishing and governance of engaging content. In this role, you work closely with subject matter experts and other designers to distill government policy and programs into clear and concise content. This content could live on a website, in a chatbot, within a survey, on social media, in a phone script or on printed materials. You’ll have the opportunity to apply your plain language skills to a variety of topics – from healthcare to education and the environment. You will support content for programs across government with multiple ministries. Your days will include making small web content updates as well as broad, bigger picture content strategy discussions. Your prototyping and user testing skills will grow in this role. You will work as part of a team to complete user research and test new web content with British Columbians. You’ll learn to measure the quality of web content and improve searchability and readability. GDX is a division of people who say “Yes, I’m in!” when a new project or challenge emerges. The pace will be fast. On some occasions, evening and weekend work may be required. Working with a variety of stakeholders and as part of a team should be something that comes natural for you.
Job Requirements:

Education and Experience:

• Degree or diploma in User Experience Design, English, Library Science, Computer Science, or related field; OR
• An equivalent combination of education, training and experience may be considered.
• At least 1 year of recent experience in each of the following:
  • Experience practicing user experience design, planning and managing web properties including experience in information architecture, content development and interaction design.
  • Experience writing and editing content for the web, including working with technical and scientific content.
  Experience working with a website content management system.
  

Preference may be given to applicants who have one (1) or more of the following:

• Experience analyzing and interpreting website analytics.
• Experience delivering and maintaining information systems to users/clients and assisting them in making the best use of the systems available.
Experience using collaboration tools such as Atlassian products including Jira and Confluence software.

For questions regarding this position, please contact GDX.HR@gov.bc.ca
About this Position:
There are currently two (2) permanent positions available.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George.
An eligibility list may be established for future permanent and/or temporary opportunities across the Ministry of Citizens' Services.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.