Isl 27R - Service Design Lead - Closing Date Extended

Posting Title
ISL 27R - Service Design Lead - closing date extended
Position Classification
Information Systems R27
Union
GEU
Work Options
Remote
Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$88,636.83 - $101,099.95 annually which includes a 9.9% Temporary Market Adjustment*
Close Date
4/3/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Attorney General
Ministry Branch / Division
Justice Services Branch / Project and Service Design Division
Job Summary
Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity
Justice Services Branch (JSB) is responsible for policy development, law reform and justice transformation in the areas of administrative, civil, criminal, and family law, human rights, and Indigenous justice. JSB also manages the provincial funding of legal aid, provides direct family justice services, and works with administrative tribunals, the courts, the legal professions, other ministries, and a range of community agencies and associations to increase access to justice.
The Project and Service Design Division (PSDD) provides strategic leadership for the planning, Service Design and implementation of business and digital transformation projects and provides project management and Service Design support to all other Divisions. PSDD supports multi-disciplinary sector wide innovation projects that cross organizational boundaries and have a broad scope of impact. The Service Design team works to embed human-centred design across the Division, Branch and sector.
As a recognised expert in research, prototyping, systems thinking and human-centered design, the Service Design Lead provides leadership, expertise and creative solutions to Service Design, user experience design and personalized digital services. This position works with program leads within the Justice sector to define, implement and measure Service Design including policy related Service Design projects.
Job Requirements:

• Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Inclusive Design, Computer Science, Information Management, Information Technology, Communications or Social Sciences; OR
• An equivalent combination of related experience and/or education may be considered.
• A minimum of 3 years of training and/or experience in utilizing human-centred design methods to design and deliver services including experience in at least one of the following:
  • User research;
  • Content design;
  • Inclusive design;
  • Prototyping;
  • UX design.
• Experience in long term commitment to delivering service to citizens/customers.
• Experience in leadership, communications, relationship building, and planning.
• Experience leading significant change in an organization.

Preference may be given to applicants with any of the following:

• Justice sector experience.
• Inclusive design experience.
• Master's degree in Service Design, User Experience (UX) Design, Interaction Design, Inclusive Design, Computer Science, Information Management, Information Technology, Communications or Social Sciences.

For questions regarding this position, please contact Kiersten.Schmidt@gov.bc.ca .
About this Position:
Amendment: Closing date extended until April 3, 2024.
Please refer to MyHR for more information on Temporary Market Adjustments .
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
Remote work is allowed; this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Court and Judicial Services, Information Management/Information Technology

Category

Government