It Asset Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

IT Asset Management Team is accountable for Sun Life’s Information Technology (IT) assets, ensuring they are inventoried and appropriately managed through their life cycle (acquisition, deployment, maintenance, upgrades, and retirement). The team is responsible for the governance and reporting for hardware and software assets, software license management, and software currency management.

The IT Asset Specialist plays a pivotal role in defining and implementing the strategic direction for IT Asset Management (ITAM) at Sun Life. Collaborating with stakeholders, this multifaceted position oversees governance processes, implements solutions, and manages the IT asset portfolio to ensure compliance, mitigate risks, and enhance performance. The successful candidate will have a primary role in advancing the ITAM maturity by implementing and managing applicable policies and processes using ServiceNow as the primary ITAM platform.

What you need to succeed:

• Collaborate with service owners, application architects, and technology leaders to define and implement strategic directions for ITAM.
• Drive operational requirements of the ServiceNow Software Asset Management (SAM) module including analysis, resolution, escalation and reporting as necessary.
• Define and implement software and hardware asset management governance solutions and processes as per operating guidelines for asset lifecycle, data compliance, contract, and financial functions.
• Manage the IT asset portfolio ensuring alignment with risk, cost, governance, compliance, and performance metrics.
• Support the technical team members in solution delivery and contribute towards automation and advancing maturity of ITAM practices.
• Support software license and currency management governance and reporting
• Contribute to defining scope, timelines, and plans; analyze feasibility; estimates.
• Participate in agile ceremonies.
• Work with Internal Audit and OSFI for assessments as required.
• Assist in updating annual refresh of ITAM Directive

What you need to succeed:

• University degree or College diploma in a related discipline
• 7+ years of experience in implementing and managing enterprise-wide IT asset management policies and solutions.
• Strong working experience with ServiceNow (SAMPro) and ITSM/ITAM solutions and principles
• Thorough understanding of hardware, software, and license lifecycle processes
• Solid understanding of data governance principles and data risk management, with specific reference to ServiceNow best practices

Preferred skills:

• Strong organizational skills with a track record of maintaining positive stakeholder relationships.
• Strong analytical abilities and innovative problem-solving skills with a focus on process improvements
• Proven ability to independently engage with senior leaders and influence without direct authority
• Strong planning and organizational skills in a fast-paced environment.
• Superior written and verbal communication skills, with experience documenting processes

What’s in it for you:

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential..
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

# LI – SJ #LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

82,000/82 000 - 135,000/135 000

Job Category:

IT - Technology Services

Posting End Date:

12/03/2024