It Availability Management Specialist

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

The IT Availability Management Specialist is responsible for ensuring the continuous availability and reliability of IT services and systems within an organization. This role involves monitoring, analyzing, and managing IT infrastructure to minimize downtime and maintain optimal performance.

Key Functions

• Develop and implement strategies for ensuring the availability of IT services in accordance with organizational goals and objectives.
• Collaborate with IT teams to understand the dependencies and critical components of IT services.
• Implement and manage monitoring tools to track the performance and availability of IT systems.
• Analyze system performance data and reports to identify trends, potential issues, and areas for improvement.
• Respond to and resolve incidents affecting IT availability promptly.
• Work closely with incident management teams to investigate and mitigate the root causes of service disruptions.
• Maintain accurate documentation related to IT availability, including configuration details, monitoring processes, and incident response procedures.
• Identify and assess risks to IT availability and develop strategies to mitigate potential disruptions.
• Implement and review disaster recovery and business continuity plans.
• Work closely with other IT teams, including network, security, and system administration, to ensure a holistic approach to availability management.
• Collaborate with vendors to address issues related to third-party services impacting IT availability.
• Regularly review and update availability management processes and procedures to incorporate industry best practices.
• Participate in post-incident reviews to identify areas for improvement and implement corrective actions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT availability management or a related role.
• Strong understanding of IT infrastructure, including servers, networks, and databases.
• Familiarity with monitoring tools and IT service management frameworks (e.g., ITIL).
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Certifications such as ITIL, Certified Information Systems Security Professional (CISSP), or Certified Information Systems Auditor (CISA) may be beneficial.
• [Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.