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SalaryL.H. Gray & Son Limited, better known as Gray Ridge Eggs in Ontario, began in 1934 in Ridgetown, Ontario by Lyle and Ina Gray. Today, their son, Bill Gray carries on the family tradition. Gray Ridge Egg Farms is one of the largest processors of farm fresh eggs in Ontario and is proud to display the Foodland Ontario logo on its products. L.H. Gray & Son is an operating partner of Golden Valley Foods, an egg market leader in B.C. with a state-of-the-art egg grading facility in Abbotsford. L.H. Gray & Son Ltd. became a founding member of National Egg Inc., a Canadian marketing cooperative that brings local specialty eggs to market across Canada under the GoldEgg/JauneDoré brand. Sparks Eggs, a major player on the Alberta egg grading scene, was welcomed into the L.H. Gray & Son Ltd. family, further strengthening Bill Gray's vision in Western Canada. L.H. Gray & Son Limited is not just shell eggs. Holdings in Global Egg Corporation/EggSolutions in Toronto and Elmira, Ontario, and in Perth County Ingredients in St. Marys, Ontario, brought the L.H. Gray & Son influence into the egg processing industry, impacting food service and industrial food production markets. We hope you'll join our amazing team in keeping our country fed safely!
As a key member of the IT team, the IT Help Desk Administrator will provide basic Help Desk support and assistance to employees with computer desktop software, hardware, printer, network, or system problems. The IT Help Desk Administrator will be a key component of general support for providing end-user help, training, troubleshooting and support for the company’s business application hardware and software.
Education and Skills
- Diploma/Degree Program in Computer Science, MIS, or equivalent.
- Two (2) years working experience in the Information Technology industry required.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Hands on experience providing IT Help Desk support for Anti-Virus and Security software, deploying windows desktop operating systems and MS Office suite of products.
- An analytical, collaborative team member who demonstrates strong communication and interpersonal skills.
- Technical and logically minded with advanced troubleshooting, problem solving, and critical thinking capabilities.
- Demonstrated organizational skills and the ability to work independently with little supervision.
- Some understanding of TCP/IP and Networking protocols (DNCP, DNS, WINS, HTTP)
Responsibilities:
- Provide end-user help and training related to business software, hardware, network, and printer services.
- Communicate in person and electronically with business software users experiencing difficulties to determine, resolve, and document basic problems experienced.
- Record/log end-user software problems and requests in the helpdesk software.
- Develop and maintain of I.T. documentation of infrastructure (hardware, network, software, services) and training materials (procedures and end-user help guides).
- Assist in the set-up and installation of computer business software and applications.
- Assist in the upgrade of desktop systems software and hardware.
- Deploy, support, maintain PC hardware, software, and network hardware to ensure compatibility with set standards.
- Maintain and support network file and print services.
