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Form of workWhy choose us?
There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.
Our new nine-year strategic plan, Plan 20|30: Our Future is Insight, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.
What we offer:
- Flexible work options (modified workweek, on-campus work, or a hybrid of home/on-campus)
- Comprehensive extended health and dental benefits for you and your family
- Defined benefit pension program
- Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
- Incredible campus with collaboration spaces, sit/stand desks, and lots of natural light
- Ongoing training, professional development opportunities, and scholarship programs
- Opportunities to give back to the community and support not-for-profits
- Seasonal events and socials
- A robust awards/recognition program
- Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more
- Hybrid Work Model
This position is located in our Victoria, BC office. You will have the opportunity to work part of the time on-campus and part of the time off-campus. Guidelines and requirements for in-office presence are determined by operational need and vary according to the unique needs of each business area.
The opportunity
We are seeking an IT Major Incident and Change Manager to join our IT Service Operations team in VICTORIA, British Columbia, Canada.
In this role you will coordinate all change activities in the Corporation's information systems, lead the restoration of IT services following major IT events, and perform ongoing continuous improvement activities. The role liaises and collaborates across the organization with multidisciplinary teams, including suppliers, and applies best practices to all work activities.
A "day in the life" includes the below and more (check out the job description for full job responsibilities):
Managing response to Major Incidents by ensuring incident owners accurately understand and document business impacts, verifying that Major Incident response teams are resourced appropriately, and accurately communicating resolution status to customers and senior management.
Leading the Major Incident process execution to quickly restore normal service operation and minimize adverse impacts on business operations.
Facilitating post incident reviews, identifying root causes of incidents and failures, and recommending continuous service improvements.
Chairing and coordinating activities of the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB), accepting, categorizing, and prioritizing change requests in line with business strategy and objectives, and managing the schedule of changes.
If this sounds like an opportunity that you have the experience, skillset, and passion for, and you are eager to join a dynamic team, apply below!
What do you need to succeed?
Must have
- Bachelor's degree in computer science, computer engineering, electronic engineering, or related field, or equivalent experience.
- Highly desired: ITIL Foundation level certification.
- 3+ years of experience in working within an IT environment of operational and project cross functional teams of staff, contractors, and external service providers.
- 2+ years of working experience in an IT Service Management environment, including designing and implementing ITIL processes such as Incident Management, Change Management, Problem Management, Release Management, etc.
- 2+ years of experience with Service Management tools (ServiceNow is strongly preferred).
- 1+ years of experience acting as Major Incident Coordinator or Change Manager.
To learn more about the IT Major Incident and Change Manager position, please click the link to the job description at the bottom of the page.
Application requirements
Cover letter: Please do not submit a cover letter; it will not be reviewed.
Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relates to the job requirements.
Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 20 minutes to complete this questionnaire.
Applications will be accepted until 11:59pm PST on the closing date referenced above. Late applications will not be considered.
Diversity & Inclusion
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.
Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca
Apply here!
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Additional Info
Job Type : Full-Time
Location : Victoria, BC
Experience Level : Intermediate Level
