It Service Desk Technician

Create your future with SASCU Financial Group! We invite you to be part of a team where you can feel good about the work you do and the positive impact you have on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

As a Service Desk Technician with SASCU’s Information Technology department, you’ll provide technology support to SASCU staff to allow them to accomplish business tasks. This includes being the primary contact on the SASCU Service Desk for problem determination, reporting, active resolution, and escalation.

What you’ll do:

• Provide initial inbound contact and problem resolution via the Service Desk by answering enquiries from users with hardware, software, and application issues.
• Resolve user-reported issues in an effective, timely, and courteous manner using available tools, procedures, and policies.
• Communicate service impacts and updated resolution events to affected users and partners.
• Support IT department activities by assisting in the installation, configuration, and troubleshooting of equipment and peripherals across SASCU.
• Contribute written procedures and solutions to technician knowledge base and FAQ lists for end users.
• Support the Training department to train and orient staff to the use of software and hardware.
• Support the IT department with SASCU projects and initiatives, both short-term and ongoing.

What you’ll bring:

• 2-4 years’ related experience in a first-level IT role, providing desktop and application support.
• Excellent verbal and written communication skills with the ability to convey technical information that is understood by a broad range of knowledge levels.
• Ability to effectively prioritize work to meet deadlines within a fast-paced, changing environment.
• Exceptional customer service orientation, with the ability to display empathy and gain the confidence of internal customers.
• Ability to work independently with demonstrated analytical and problem-solving abilities.
• Valid BC driver’s license and the ability to travel independently between SASCU locations is required.
• Ability to lift and carry reasonable loads (up to 30 lbs.) of equipment and/or supplies is required.

We invest in our employees by offering:

• A competitive base salary ($48,000 - $56,500 annually) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, flexible Personal Days, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Job Types: Full-time, Permanent

Salary: $48,000.00-$56,500.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Salmon Arm, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• IT operations: 2 years (preferred)

Work Location: Hybrid remote in Salmon Arm, BC