It Support Team Lead

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for an IT Support Team Lead (Senior Technology Support Specialist) to join our team in our Montreal office!

As a senior member of our IT department, you will be responsible to coordinate and delegate the day-to-day functions of our Montreal IT Team. You will report to our Director of Technology Support Services. You will be providing technical support to all staff on the firm's software applications and user hardware.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Senior Technology Support Specialist

• Act as a Team lead to our Montreal IT department by coordinating, providing guidance and answering inquires.
• Provide technical support to all staff on all of the firm's software applications and user hardware (printers, smartphones, monitor, terminal, etc…).
• Responsible for opening, monitoring, escalating, resolving, closing, and following up on all calls in a timely manner.
• Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software.
• Maintain advanced knowledge of firm's mission critical main software applications as well as a good working knowledge of all firm owned application software.
• Update the Technical Support database and providing reports as requested.
• Escalate calls in a timely manner to second or third-level support and follow up on calls.
• Provide input to help develop and implement Technical Support standards, policies and procedures as well as providing experimentation with and feedback on new software.

Our ideal candidate

• 4+ years of experience in information technology.
• Minimum of 2 years' experience as a Team Lead with effective coaching and mentoring skills
• Ability to motivate teams and maintain a comfortable and conducive working environment.
• College certificate in PC support, or equivalent work experience.
• Strong team player with excellent interpersonal skills.
• Bilingual with strong verbal and written communication skills in French and English.
• Advanced knowledge of Microsoft Office 2016 or 2019 (Word, PowerPoint, Excel, and Outlook).
• Working knowledge of Windows 10 and Windows 11.
• Ability to effectively prioritize workload, demonstrate good judgment, and able to work under pressure.
• Ability to problem solve and trouble shoot.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of 1300 professionals located in 25 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

More about us

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let's stay in touch: Follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.