It Support Technician

```Duties```

- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems, software, and peripherals
- Set up and manage user accounts and permissions
- Respond to user inquiries and provide timely resolution of IT-related issues
- Collaborate with IT team members to identify and implement solutions
- Document support activities, including issue resolution and knowledge base articles
- Conduct regular maintenance tasks, such as system updates and backups
- Assist with the procurement and inventory management of IT equipment

```Qualifications```

- Strong knowledge of Windows operating systems and computer networking principles
- Familiarity with help desk software (e.g., Halo PSA) for ticket management
- Familiarity with RMM software (e.g., Ninja One) for asset management
- Excellent customer service skills with the ability to communicate technical information to non-technical users
- Proven ability to diagnose and resolve software, hardware, and network issues
- Knowledge of firewall configurations and security protocols
- Ability to work independently as well as collaboratively in a team environment
- Strong problem-solving skills with attention to detail

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please note that only shortlisted candidates will be contacted.

Job Type: Full-time

Salary: $41,600.00-$52,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• IT support: 2 years (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Ability to Commute:

• Wakefield, NB E7M 1A7 (required)

Ability to Relocate:

• Wakefield, NB E7M 1A7: Relocate before starting work (required)

Work Location: Hybrid remote in Wakefield, NB E7M 1A7