Junior It Technician

Junior IT Technician

Sunwire’s IT services division is a very reputable and well-known Managed Service Provider located in
Sudbury, On. The ideal candidate will possess a minimum of 3 years supporting and implementing IT solutions in the SMB market. If you are an experienced IT Support Technician that can work independently and with a small team then this position is definitely for you. You will work directly out of
PSA and RMM tools for managing IT support requests and participate in projects involving cloud, server, network and desktop deployments.

LOCATION: Sudbury, ON

JOB DUTIES: (Includes but is not limited to)

- Triaging support tickets
- Manage and monitor incoming alerts produced by support software
- Monitoring and troubleshooting a network and desktop environment consisting of various different routers, switches, and desktop support software
- Support and configuration ticket handling and management
- Communication with customers, and/or internal staff to report or resolve system related or network issues.
- Provide remote support to client base
- Timely escalation of critical issues
- Maintain certification levels determined by manufacturer and business requirements
- Must maintain a reliable vehicle to service Sunwire customers should onsite call be required
- Maintain client account documentation including Visio/ network diagrams
- Be part of an On-Call rotation

QUALIFICATIONS AND PROFICIENCIES:

- Must be fluent written and spoken English and possess customer service experience
- 3+ years of experience providing end-user support for Microsoft Technologies, network infrastructure as well as Servers
- Strong technical knowledge in the following technologies:
- Microsoft Windows Desktop Operating Systems
- Microsoft Windows Server Operating Systems
- Microsoft Exchange / SQL
- O365 deployments and management
- Knowledgeable in Cloud based applications and support
- Strong documentation skills, excellent verbal and written communication
- Must have the ability to multi task and have strong organization skills
- Experience both in the field and working in a team environment supporting multiple clients’ infrastructures
- Ability to prioritize workload and adapt to new processes and procedures in a fast-paced environment Experience using automated help desk ticketing system
- Demonstrated aptitude for critical thinking and problem-solving
- Adaptability
- Ability to lift 50 pounds
- Have valid driver’s licence and vehicle
- Must be willing to travel to and from customer locations

This is an excellent opportunity for the right individual to work in a fun and dynamic working environment with opportunity to learn and play with many new technologies.

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Application deadline: 2024-01-19