Key Holder

Reports To

Supervision, Management

Job Summary

The Keyholder, under the direction of Supervision and Management, will primarily be responsible for opening and closing the store location, greeting and age-gating customers, discussing our range of OCS-regulated products, and operating tills. This individual must be a high-energy, dynamic individual with an engaging level of enthusiasm, experience in retail/sales, superior customer service skills, and maintain a high level of product knowledge. This role will also replace sold stock and ensure satisfactory inventory levels. The Keyholder must be 19 years of age or older, possess CannSell certification, and have previous retail or sales experience.

Competencies

• Team-oriented
• Strong communication
• Professionalism
• Problem Solving & Judgement
• Ownership
• Organization & Time Management
• Judgement
• Passion for customer service
• Accountability
• Managing Performance
• Commitment to continual learning and growth

Job Duties

• Greet customers and discuss products with the goal of developing a lasting customer relationship and a superior level of customer service and satisfaction
• Upsell to customers
• Adapt communication style in order to deliver information effectively to a range of individuals
• Regular communication with the Shift Supervisor to promote cohesion and delegate tasks
• Consistently maintain a high degree of professionalism to promote a strong, positive company image
• Attempt to calm irate customers with active listening while attempting to resolve the issue to the best of your abilities and deferring to Supervisors/Management when appropriate
• Check identification of store entrants and ensure only legal-aged individuals enter the store
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Perform all opening and closing procedures to ensure the building’s optimal condition
• Work in partnership with the Cabbage Brothers team to maximize store sales and in-store presence
• Relay inquiries to the appropriate individuals
• Prepare sales and accept cash, credit card, or automatic debit payment
• Track inventory, assemble orders, conduct cycle counts, restock cash & storage shelves accurately and efficiently
• Cash in & Cash out registers at the beginning and end of each day noting any discrepancies and reporting the same to management
• Facilitate periodic cash skims
• Maintain a high level of product knowledge
• Ensure safety and security protocols are observed by staff and customers
• Ensure the work environment, including but not limited to tills, front desk, bathrooms, and the lunchroom, is kept clean and tidy, and free of clutter
• Follow all opening and closing procedures to maintain good condition of the Store
• Maintain compliance with all Federal, Provincial, and Municipal regulations
• Merchandise displays
• Other duties as assigned

Job Requirements

• Ability to operate a POS system
• Must be 19 years of age or older
• CannSell certification required
• CannSell Expert an asset
• Cannabis industry experience an asset
• Customer service, sales, or retail experience
• Excellent communication skills

Work Conditions

• Attendance and participation in training
• Extended periods of standing and other physically demanding conditions
• Lifting, moving, or manipulating objects up to 60lbs
• Long hours including nights, weekends, and holidays
• Interaction with customers/clients and the public at large
• Possibility of occasional overtime

Job Posting

Cabbage Brothers is looking to fill the position of Keyholder, who, under the direction of Supervision and Management, will primarily be responsible for greeting and age-gating customers, discussing our range of OCS-regulated products, and operating tills. The successful candidate will maintain a high level of product knowledge. The Keyholder must be a high-energy, dynamic individual with an engaging level of enthusiasm, experience in retail/sales, and superior customer service skills. Knowledge of the provincially-regulated recreational cannabis industry is strongly preferred.

The Keyholder must possess the following:

· High-energy, dynamic individual with an engaging level of enthusiasm

· Experience in retail/sales

· Excellent customer service skills

· Be 19 years of age or older

· CannSell Certification

Hourly pay rate will be based on experience.

Cabbage Brothers offers competitive compensation and the potential for future advancement opportunities.

Cabbage Brothers is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Cabbage Brothers will make accommodations available to applicants with disabilities upon request during the recruitment process.

Cabbage Brothers strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Cabbage Brothers will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Job Types: Full-time, Permanent

Salary: $19.00-$20.00 per hour

Expected hours: 35 – 44 per week

Benefits:

• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 10 hour shift
• Afternoon shift
• Day shift
• Evening shift

Work setting:

• Specialty store

Experience:

• sales: 1 year (preferred)
• customer service: 1 year (preferred)

Licence/Certification:

• CannSell Certification (preferred)

Work Location: In person