Kitchen Designer (Bilingual)

Position Purpose: Kitchen Designers are responsible for providing exceptional customer service and driving sales in kitchens and other departments as required to sell the total project. The Kitchen Designer qualifies customers, executes kitchen design consultations, provides quotes and recommends product options to help customers realize their dream kitchens. The Kitchen Designer facilitates the smooth and efficient processing of all kitchen department in-stock, custom orders and installation sales until the project is completed to the customer’s satisfaction. Kitchen Designers use strong customer relationship skills, superior product expertise, and advanced project knowledge to provide a differentiated experience that drives sales. Position Responsibilities: We're looking for the type of associates who can tap into their inner orange by: • Consistently demonstrating Customer FIRST behaviours with customers• Being responsible for total department kitchen sales, as well as sales in other departments as required to complete the total project• Maintaining relationships with customers in person, over the phone and via email throughout the entire design process to ensure an exceptional customer experience• Achieving individual sales targets to support overall department goals relating to sales and customer service and taking appropriate actions in order to accomplish these goals• Prospecting and engaging kitchen customers, giving them reasons to buy at The Home Depot• Providing showroom tours that inspire customers to start building their dream kitchen at the Home Depot and qualifies them for the design consultation• Meeting with customers for design consultations, leveraging the 20/20 system to provide designs, product options and quotes • Scheduling customers for kitchen measures• Driving cabinet re-facing appointments • Quote conversion - following up on open projects to close salesExperience/Knowledge Required: The kind of orange we’re looking for will possess: • Minimum time in position and performance management code requirements of V2 • Must work a flexible schedule including evenings and weekends • Knowledge of and adherence to Home Depot policies and procedures • Proven ability to close the sale and prospect clients; previous sales experience an asset• Exceptional customer service skills; consistently demonstrates Customer FIRST + 1% behaviours• Strong knowledge of Kitchen, Bath and related in-stock and special order products to enable selling the total project• Technical skills and product knowledge to quote on kitchen installations and countertops• Strong computer skills; knowledge of 20/20 Kitchen Design System an asset• Kitchen design experience, knowledge of NKBA guidelines • Demonstrated knowledge of construction and the ability to read blueprints and floor plans • Excellent verbal and written communication & math skills