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SalaryWhy eHealth?
We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.
We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.
Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
About the role:
eHealth Saskatchewan is seeking a Lab Services Administrator to join our Provincial Programs portfolio. Reporting to the Manager, Programs (Laboratory Services), this role helps manage the electronic lab distribution process, which includes:
- Electronic Medical Record (EMR) provider validation;
- Managing a distribution schedule, adding lab codes to the appropriate application (EMC), communicating with the EMR vendors, activating codes, and communicating with our health system partners;
- Triaging support tickets and monitoring the group email inbox and assigning as required;
- Participating in the creation or updating of work standards;
- Testing activities related to the system(s) used to support daily work;
- Generating reports/statistics on labs being electronically delivered to downstream systems; and
- Responsibility for uploads, discrepancies, mapping and verification of providers for interfacing projects.
This role requires strong analytical and problem solving skills, excellent interpersonal skills, and exceptional time management, prioritization and organizational skills with the ability to prioritize workloads to meet deadlines.
- Schedule EMR Implementations;
- Plan implementation and communicate milestones with the Vendors, SHA and eHealth Teams;
- Monitor team email box and respond;
- Verify that Lab results are flowing as expected to the EMRs by contacting the EMR Admin throughout the province.
- MS Office products
Our ideal candidate would have gained the knowledge and skills required for this position through the completion of post-secondary education such as a CHIM credential or Associate or Bachelor degree in business administration or related clinical field. Previous health system, clinical care knowledge would be beneficial. A combination of education and experience may be considered.
- Apply policies and procedures;
- Provide excellent service through strong demonstrated interpersonal skills and a patient-centered, care-oriented attitude;
- Communicate effectively both verbally and in writing;
- Gather, understand, and synthesize information in a way that can be applied to meet the needs of the organization and our stakeholders;
- Recognize information that must remain confidential and comply with privacy and security policy legislation;
- Troubleshoot problems and identify resources required to resolve an issue;
- Solve complex problems;
- Prioritize issues and one’s workload;
- Meet critical deadlines and service levels in a reactive work environment;
- Understand when to escalate issues to other team members and/or management.
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Client-service oriented, patient, honest, discreet and respectful/tactful while working with various types of personal health information;
- Thorough, reliable, disciplined and organized, with a strong attention to detail;
- Creative, logical, and have a strong motivation for continuous improvement and learning; and
- Honest, accountable, responsible, adaptable and flexible.
COMPETENCIES:
Communication
- Ability to actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
Problem Solving
- Diagnose, extract, recall, synthesize, conceptualize and apply ideas, processes and information to incorporate new technology and diagnose technical problems (delays, malfunctions, and errors) in order to determine the root cause of the problem and to create new solutions in a constantly changing technological and business environment within a reasonable time frame;
- Identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.
Interpersonal
- Build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client’s knowledge and ability to use and apply services.
Organizational
- Independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete tasks in a changing environment.
Analytical
- Gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints.
Team Work
- Work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
Technical
- Convert business requirements into technical specifications with the purpose of validating solutions;
- Test, implement or adapt existing systems/applications in an integrated environment taking into account design alternatives, business requirements and system impacts;
- Adapt to existing systems/applications taking into account design alternatives, business requirements, and time constraints.
Level: 06SIB – SGEU
Location(s): Regina, SK
Anticipated Start Date: March, 2024
