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Job Description
RBCx is a new kind of business - one that marries the strength of one of the world's most trusted and successful financial institutions with a mission to reimagine the role we play in people's lives - to move RBC 'beyond banking'. We're building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators - a distinction that only three Canadian companies received - is proof of our deep commitment to innovation.
What is the opportunity?
Dr.Bill is a rapidly growing Medical Billing Software Company that services physicians throughout Ontario, British Columbia and Alberta, Canada. Our web and mobile applications are designed to support physicians through their medical billing journey, helping them spend less time on claim submission and more time with their patients. The Customer Success Expert role will require daily ownership of incoming and outgoing customer communications, troubleshooting technical and account related issues and various other clerical tasks as needed. This role requires support hours of 9-5 PST and is subject to change as required.
What will you do?
Data entry tasks and manually processing patient records.
Ad hoc data entry tasks and other admin functionalities.
Effective communication with the team as needed to perform your tasks and maintain a positive working relationship with your co-workers.
Effective communication with your manager to ensure priorities are met and understood.
Other duties and responsibilities as required.
What do you need to succeed?
Must have:
Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
Strong computer skills and the ability to adapt to different IT systems.
Strong detail orientation and ability to multitask and work in a fast-paced environment to manage priorities.
Experience working with sensitive documentation in a highly regulated environment.
Excellent time management skills and ability to prioritize tasks.
Secure home office location is required.
Nice to have:
Medical Billing/Office Assistance Experience.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills
Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing SoftwareAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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