LCC - Local Control Center (Process Monitoring)

Position Overview:

Reporting to the Production Manager with a dotted line to the Site Manager, monitor and support the daily operations of the automation system.

Qualifications:

• · Analytical nature and able to problem solve
• · Able to prioritise multiple tasks and work load
• · Practical attitude and ability to learn new skills and tasks
• · Good Communication Skills
• · Familiarity with Windows Operating System
• · Fluent with Office Products (Word, Excel, Outlook, etc.)
• · Familiarity with Remote Access Tools (e.g. Windows Remote Desktop, PC Anywhere, VNC) an asset
• · Familiarity with Networks an asset

Knowledge/Experience Required:

• · Formal education/training in an IT related field or in computer programming
• · Extensive knowledge of Excel, VBA programming and macro creation
• · Previous Support role in an IT environment an asset
• · Able to demonstrate problem solving ability
• · Previous exposure to dealing directly with people in a support / service role
• · Bilingual French & English (Oral & Written) an asset

Primary Job Functions:

• · Regular (hourly / daily / weekly / monthly) system monitoring and checks
• · Complete daily reports and checklists based on regular checks
• · Complete daily activity log based on open/close tickets
• · Assist onsite production supervisor through targeted monitoring of control room screens, BWOS and all other system vitals
• · Be present on production floor during shift changes and perform fault correction in all areas as and where needed
• · Assist onsite production supervisor by escalating abnormalities to remote centers
• · Assist onsite production supervisor by blocking/unblocking machinery as required for maintenance and cleaning schedules
• · Regularly follow up on and perform investigations on suspect TU’s, totes, routes, orders, inventory abnormalities and other regular exceptional events .
• · Document and create procedures for the purpose of incident prevention
• · Manipulation and adjustment of System Controls
• · Maintain and refresh the control room monitors
• · Ensure orders are picked and routes are closed on time
• · System Recovery in event of a Server failure (Server Fail over / Database Recovery)
• · System monitoring (order flow, picking performance, material flow)
• · Coordinate with 3rd Parties where necessary (E.g. Hewlett-Packard)
• · Support in escalation management
• · Signal and report any and all abnormalities
• · Attend alignment staff meetings
• · Assist customer directly with all IT, inventory, scanning, RF, routing or any other system related issues
• · Assist customer in answering their questions
• · Ensure control room is always clean, organized and free of debris
• · Continuous Improvement
• · Perform regular spot-checks of products to ensure that they are properly profiled
• · Perform routine investigations on all TU’s that exhibit instability, that crash or that fall apart (all incident reports)
• · Perform profiling of all new products as per the new product profiling policies.
• · Perform thorough analysis of weekly freebies and promotional items
• Lead and escalate all change requests and bug reporting as per established policies.

Job Type: Full-time

Salary: $62,000.00-$67,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Previous Support role in an IT environment an asset: 3 years (required)
• VBA programming and macro creation: 3 years (required)
• Able to demonstrate problem solving ability: 3 years (required)
• •Extensive knowledge of Excel: 3 years (required)

Work Location: In person