Lead Customer Service Representative

A key member of the Operations Team, the Lead Customer Service Representative, will be responsible for overseeing the daily operation of the Customer Service Department and reports directly to the Manager of Sales.

CORE DUTIES:

· Manage the Customer Service Representatives at each Terminal Location

· Monitor Key Performance Indicators

· Increase sales through the addition of new customers and new lanes from existing customers

· Work with Planning to fill empty lanes and balance lanes

· Assist in resolving customer concerns such as Claims, Accounts Receivables and Billing

· Lead regular team meetings

· Conduct annual performance reviews

· Coach and Train staff

QUALIFICATIONS

· Proficient in the use of Microsoft Office Suite

· Proficient in Truckmate would be considered an asset

· Relevant post-secondary education or a combination of related education and experience is required

GENERAL COMPETENCIES

· Able to work collaboratively with others

· Demonstrate commitment, focus and drive

· Organized and attention to detail

· Strong facilitation skills

· Strong people skills

Eassons embraces a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, your application is welcome. Diversity is appreciated and there is understanding that we all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. Applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities are encouraged. If you require any accommodation in the application and interview process, please let us know.

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• Call center: 1 year (preferred)

Work Location: In person