Legal Operations Analyst - Knowledge Management

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Job Summary

As a part of the Global Legal Operations & Strategic Services team, the Legal Operations Analyst will be responsible for working with various stakeholders across the Legal department on Knowledge Management (KM) initiatives. The core focus area of this role will be in a KM administrator capacity, supporting the KM Lead in delivery of the KM operating model across One Legal’s practice areas. This will include conducting discovery sessions with various stakeholders and subject matter experts, developing the legal asset inventory for each practice area, data analysis, conducting audits, ensuring knowledge articles align with quality guidelines and maintaining our best practices guide.  You will support the KM Lead with updating and maintaining Equinix’s KM system to provide accurate and relevant content that empowers users to find solutions independently.  This includes structuring knowledge in a way that is understandable to the teams and systems, with a keen focus on user experience.

We are seeking a bright, enthusiastic, results-oriented professional with in-service mindset, comfort with ambiguity, natural curiosity, and a willingness to learn. To excel in this role, you will ideally have background in KM, information studies, project management or a related field.  Previous experience working with Legal teams will be advantageous. The ideal candidate must be able to build relationships with a broad set of subject matter experts and stakeholders, as well as work well independently and be passionate about working within a KM environment and making information easily accessible and understandable.

Responsibilities

• Acting as a subject matter expert in KM, by supporting and contributing to

  • Developing the utilization of existing/new assets, KM programs, and tools

  • Proposing systems, tools, and processes to manage Legal knowledge in support of legal practices

  • Supporting data analytics initiatives with an understanding of taxonomy development and management

  • Analyze metrics to assess the impact of knowledge sharing efforts, to identify areas for improvement, refine processes, and implement changes to optimize KM practices within the organization

  • Enforcement of the information lifecycle within the content management systems and repositories

  • Integrate taxonomies into KM solutions to facilitate search, discovery, and analysis

• Support the KM program by preparing, maintaining, and executing plans for knowledge and information asset development based on practice area bespoke project roadmaps

  • Conduct research with users and stakeholders to understand the current state of KM and gather feedback

  • Audit and inventory content to make recommendations for future readability, suitability, and findability

• Portfolio administration and reporting

  • Providing regular updates on metrics, including analysis of metrics and recommendations to the KM lead

  • Assisting in the creation and execution of project plans, defining scope, objectives, KPIs, schedule, stakeholders, and milestones

  • Identifying risks and spearheading mitigation actions

  • Spearheading ad-hoc KM initiatives and projects

• Participating in all aspects of KM related technology development, such as

  • Interviewing stakeholders, preparing reports, gap analysis, and recommendations

  • Contributing to design of new and existing technology platforms

• Supporting the KM Lead, in change management initiatives

  • Supporting change management workstreams to build awareness and drive usage of assets, programs, and tools

  • Applying process mapping, improvement, and best practices

  • Providing recommendations and feedback to the KM Lead and project leads on process efficiencies

  • Engage KM champions in the application and adoption of KM standards and practices

  • Provide training and coaching to content contributors to support Knowledge Management standards of excellence

• Building relationships and effectively collaborating with a variety of stakeholders in One Legal and more broadly within Equinix, and externally with consultants and vendors where necessary

• Providing guidance and leadership to KM projects, implementing valuable process and project improvement initiatives

• Assisting in the development and implementation of key KM initiatives in a capacity as a core team member and SME in KM

Qualifications

• Degree/qualifications in a related field, such as Master of Library Science, Information studies, Professional Writing, Technical Writing or Knowledge Management

• Minimum 3 years of experience in a KM environment, supporting projects and change management initiatives, with at least 1 year in a legal or professional services environment

• Advanced knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint). Working knowledge of SharePoint and Teams would be beneficial. Experience using Document Management Systems, iManage

• Confidence in working with and presenting to professionals. Ability to effectively communicate across multiple levels of the organization

• An energetic, proactive, and positive approach to all activities. Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness

• High accuracy and meticulous attention to detail

• Collaborative, flexible and adaptable

• Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects

• Ability to work effectively under pressure to meet quick deadlines

• Ability to manage change in a fast-paced dynamic work environment

• Proven problem-solving skills with the ability to visualize and deliver creative solutions

• Ability to work independently and proceed with objectives under minimal supervision

• Strong project management skills

• Experience in change management, practice and principles preferred

• Strong analytical skills

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an data center or office.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.