Library Client Service Associate Kamloops , Bc

Library Client Service AssociateKamloops , BC

Description

Application Restrictions

Open to both Internal and external

Job Type:

Support Staff (CUPE)

18/1/2024

Closing Application Date:

1/2/2024

1/2/2024

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

Full Time

Ongoing

1/3/2024

Position End Date (If Applicable)

The Hours of work are subject to change depending upon departmental requirements

Varied

Hours subject to evenings and weekends.

DUTIES

In keeping with the TRU Library Services mission, all Library employees strive to use information resources and technologies to support the diverse teaching and learning environment of Thompson Rivers University. Under the direction of functional area Librarians, and in coordination with the Manager, Client Services & Library Facilities, Library Client Service Associates (CSA) provide service within a wide range of Library functional areas.

Library CSAs continually develop and utilize excellent interpersonal and information technology skills to be a contributor to the smooth operational running of Library service points; both in person and remotely, and model exemplary Client Service attitudes, contributing to an overall climate of collegial interaction and professionalism.

Library CSAs provide excellence in the provision of information services (reference and circulation) along with cataloguing, material processing, DROL/interlibrary loans, acquisitions, stacks maintenance and/or other library services as assigned.

MAJOR DUTIES & RESPONSIBILITIES

1. Provides high quality reference and research assistance, to local and distance users, in multiple modalities and settings using a wide range of resources in varying formats.
2. Contributes to core Library functions such as access and information services support, cataloguing and metadata creation, resource acquisitions, material processing, interlibrary loan and document delivery functions, shelving and stacks maintenance and organization of Library materials using a variety of resources and tools. Maintains and updates Library Services web pages and web resources; maintains and troubleshoots access to resources in all formats (print and electronic); updates and maintains instructional/information resource pages using appropriate technologies and applications such as LibGuides.
3. Works collaboratively and collegially with colleagues within the library and across campus to maintain high levels of work quality, a respectful work environment, and to support superior services to library users.
4. Works collaboratively and collegially with functional area Librarian(s) and Library Administration as needed to participate in strategic planning, assessment, development and improvement activities in a team environment in all areas of Library Services.
5. Supports assessment activities related to library services and library resource use in coordination with functional area Librarian(s) and/or Library Administration.
6. Participates in Library Services communication and outreach efforts through social media, web page and other communication formats; participates in the development and execution of library services orientation, outreach and community engagement activities, including, but not limited to orientation tours sessions, information fairs and special events; engages in regular social media postings and monitoring activities.
7. Provides support for Liaison Librarian(s); as needed, including providing client technology or other support in instructional settings. Ensures library services equipment and facilities are maintained in working order and accessible to library services users and staff; proactively reports problems to appropriate individuals or campus offices.
8. Serves as a participating member on internal library services standing committees and working groups as needed.

REPORTS TO
Manager, Client Services and Library Facilities

QUALIFICATIONS

EDUCATION:

• Two (2) year Library Technician Diploma, reflecting the competencies as outlined in the CFLA Guidelines for Education of Library Technicians (2011) (available at: http://cfla-fcab.ca/en/programs/guidelines-and-position-papers/guidelines-for-the-education-of-library-technicians/)

EXPERIENCE:

• Two (2) years' experience providing technical, information and/or public service in a Library or related setting

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to make judgement calls regarding application of library policies and be held accountable for the impact of those decisions
• Ability to plan, organize and manage workload and projects efficiently and effectively
• Ability to retain concentration during frequent interruptions and multiple client demands
• Commitment to lifelong learning and on-going technological and interpersonal skills development
• Excellent customer service skills; ability to deal courteously, tactfully and discretely with Library clients in a diverse and inclusive University environment
• Excellent interpersonal skills to enable successful interactions and relationships with Library clients, other TRU Library employees, and across a diverse University community
• Excellent verbal and written communication skills.
• Ability to use general office equipment such as a cash register, computer printer, digital scanner, photocopier and library related equipment such as microform readers and a self-checkout machine
• Ability to use web editing and social media technologies and stay abreast of trends in digital applications.
• Intermediate computer skills with Microsoft Office Suite products, including Word, Excel, Publisher, PowerPoint and Outlook
• Knowledge of integrated learning platforms such as Blackboard, Moodle, D2L or others used widely in a post-secondary environment, and the ability to provide appropriate levels of client support.

WORKING CONDITIONS

• Sitting and standing for long periods of time
• Moving book trucks and lifting boxes or other material up to 15 kg
• Working closely with the public in a constantly changing environment
• Requires night and/or weekend service desk coverage on a rotational basis; responsible for the library during evening or weekend shifts

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

Pay Band

$27.09 - $30.10 ( CUPE Grade 06 (90% - 100%) )

This Position is not subject to a 90% start rate for new Employees.

Location:

Kamloops, BC CA (Primary)

# of Hires Needed:

1

Organizational Unit:

Thompson Rivers University -> University Library -> University Library

Diversity and Inclusion Commitment:

Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.

Apply Here
PI235630471

Compensation

Closes: 22 April, 2024