AddressLibrary Service ManagerToronto , ON
Description
Posting#: 24-041
Location: Toronto Reference Library Branch (with some work from home and some work at branches across the city)
Status: Permanent Full-Time
Hours: Primarily 9:00am - 5:00PM (Monday to Friday) Occasional weekends/evenings to support training.
JOB SUMMARY:
Under the general direction of the Manager, Divisional Support and Resource Planning, responsible for recruitment, training and onboarding of BOCE staff. Coordinates BOCE recruitment and participates directly in interviews. Coordinates and leads training that supports an excellent customer experience in the branches, including onboarding, core skills, customer service and Branch Experience. May supervise a small team of staff supporting the customer experience
JOB DESCRIPTION:
- Manages the daily operations and services of departments or branches
- Effectively communicates policies, programs and services to internal and external stakeholders
- Ensures the achievement of goals and objectives for the area of responsibility
- Recommends annual budget allocations and maintains budget control
- Assumes responsibility for the department or area in the absence of the Area Manager
- Hires new staff, transfers, promotes, approves wage increases and confirms performance evaluations
- Disciplines, terminates, participates in grievance procedures and administers collective agreements as required
- Manages training, development and supervision of all levels of staff in the area of responsibility
- Represents the Library in appropriate community and professional organizations
- Designs, manages and monitors performance measures for the area of responsibility
- Plans and manages the annual delivery of programs, events, displays and exhibits appropriate to the designated community
- Contributes to service development and delivery through leadership in system committees or projects
- Ensures safe and welcoming facilities and environment.
QUALIFICATIONS:
- Post graduate university degree in library or information science from an accredited program, or a recognized library degree equivalent
- Experience in managing a team of professional and support staff, preferably in the area of responsibility
- Demonstrated ability to establish effective working relationships and collaborative work approaches
- Committed to providing efficient, responsive and innovative service to clients
- Demonstrated capacity for problem solving, results orientation and creativity
- Highly developed oral and written communication skills
- Superior facilitation and interpersonal skills
- Knowledge of developments in library field and relevant legislation
- Proven ability in managing change
HOW TO APPLY:
Please send your resume to recruitment@tpl.ca with the "Position Title" as the subject of the email.
We thank all applicants and advise that only those selected for an interview will be contacted.
The Toronto Public Library invites applications from all qualified individuals. The Library is committed to employment equity and diversity in the workplace and welcomes applications from racialized people/people of colour, women, Indigenous people, people with disabilities, and 2SLGBTQ+ people. Upon request, accommodation will be provided for persons with disabilities through all stages of the recruitment and selection process.
If you require an accommodation to apply to a Toronto Public Library job posting, please send us an email with your accommodation needs at accommodations@tpl.ca quoting the posting number and the title. If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible. All accommodation requests are confidential.
Compensation
Exempt Grade 7: $103,703.60 to $133, 515.20 per annum (2023 Rate)Closes: 16 February, 2024
Toronto , ON
