Licensing Agent - Fort Erie

Position Title:Licensing Agent - Fort Erie
Term: Part-time Contract (April– October 2024)
Division/Branch: Operations Division / Licensing & Registration Branch
Application Deadline: March 19, 2024
Level: Level 3
Salary Range: Min: $ 27.85 to Max: $ 30.95
Location:Fort Erie Racetrack, Fort Erie, Ontario
Location Search: Within a 100 km radius of the racetrack
The Alcohol and Gaming Commission of Ontario (AGCO) is looking for a Licensing Agent to provide in-person support for horse racing–related licensing functions at the AGCO’s Racetrack Licensing Office in Fort Erie, Ontario. If you enjoy working in a collaborative and fast-paced environment and are interested in Ontario’s vibrant horse racing industry, the AGCO would like to hear from you!
The AGCO is responsible for regulating the alcohol, gaming, and horse racing sectors and cannabis retail in Ontario in accordance with the principles of honesty and integrity, and in the public interest.
Reporting to the Manager of Horse Racing Eligibility, the successful candidate will be responsible for:

• Ensuring participants are properly licensed before race day.
• Providing in-person support to horsepersons at the racetrack and assisting them in using AGCO’s online service portal to create accounts and submit licensing applications.
• Running Race Day reports. and providing assistance to Racing Officials, Commission Veterinarians and/or other on-site AGCO personnel as required.
• Communicating with applicants and licensees by telephone and in writing.
• Handling financial transactions including processing debit and credit card payments on a Point-of-Sale system.
• Reviewing licence applications in the online service portal.

Schedule:

• Initial training will be provided remotely before Agent is required on-site.
• In-office shifts are 9 a.m. – 2 p.m. Monday, Tuesday, Thursday, Friday, with the occasional Sunday required if there is live racing. For specifics, please see the RaceDayCalendar.
• Additional hours may be required working remotely from home to prepare for race days.

The ideal candidate will have:

• Strong computer skills with an aptitude for quickly learning new systems and processes.
• Strong spoken and written communication skills with a demonstrated attention to detail.
• Excellent customer service skills.
• Demonstrated capability to exercise sound judgement and make complex decisions under pressure.
• The ability to ensure that discretion and confidentiality are maintained when dealing with client files.
• Good knowledge of basic accounting or related experience.
• General knowledge of the Horse Racing Licence Act, 2015 and its regulation.
• Good knowledge of the AGCO’s Rules of Racing.
• Knowledge of safety around horses and understanding of the operational procedures of the racetracks.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.