Position Title: Life Administrator - Bilingual

Reports To: Supervisor, Individual Life Administration

Department: Individual Inforce Life Administration
Term: Temporary Full-Time, Twelve (12) Month Contract

Work Arrangements:This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: Equitable is growing! We are looking for a Life Administrator to join our team!

This is a great opportunity for someone with superior critical thinking ability, effective customer service skills and a sound knowledge of life insurance products. The ideal candidate will also demonstrate exceptional time management and organizational skills.

Don't miss your chance to apply for one of Canada's largest mutual companies, and Top Employer for 2024 in Waterloo Area and Southwestern Ontario!

What you will be doing:

• Verify that all pertinent information and requirements have been met prior to completing requests
• Update and maintain individual life insurance policies including but not limited to the following:

• Bank account updates
• Policy loans
• Dividend & cash withdrawals
• Inquiries relating to policy values
• Fund transfers and fund reallocations
• Terminations
• Name, beneficiary & ownership changes

• Accurately and efficiently apply premium & loan payments
• Continually assess for potential process improvements & make recommendations for efficiencies
• Respond to inquiries from policyholders & advisors while presenting a positive Company image
• Provide outstanding customer service to both internal and external clients

What you will bring:

• You thrive in a fast-paced, constantly evolving environment with the ability to manage daily fluctuations in work volumes & adapt to change in direction
• Sound knowledge of Windows/Office and web-based applications
• Demonstrated critical thinking abilities
• Effective and professional communication skills, both written and verbal, and ability to tailor your message effectively to the audience, whether an internal or external customer.
• Proven ability to learn and apply information quickly
• Ability to work effectively both independently and in a team environment
• Knowledge of life insurance products and/or LOMA designations are an asset
• French language skills; specifically, an ability to read and provide written correspondence in French

What's in it for you:

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• An onsite, full-service cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)
• Complete an assessment and/or testing

To learn more about Equitable, we encourage you to explore our organization.
At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
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