Live Chat Agent

Job Description:

We are looking for enthusiastic individuals to join our team as Live Chat Agents. As a Live Chat Agent, you will play a crucial role in providing real-time support to our customers, ensuring their inquiries and concerns are addressed promptly and professionally.

Responsibilities:

• Engage with customers via Live Chat to provide assistance and resolve issues in a timely manner
• Respond to customer inquiries regarding product information, account management, billing inquiries, and technical support
• Utilize effective communication skills to guide customers through troubleshooting steps and product features
• Collaborate with other team members to ensure consistent and accurate responses to customer inquiries
• Maintain comprehensive knowledge of our products, services, and company policies to provide accurate information to customers
• Document all customer interactions and resolutions accurately in our CRM system
• Identify trends in customer inquiries and provide feedback to improve products and services

Requirements:

• Excellent written communication skills with a strong command of grammar and spelling
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Familiarity with Live Chat software and CRM systems preferred
• Strong problem-solving skills and the ability to remain calm and composed under pressure
• High school diploma or equivalent; college degree preferred

Job Types: Full-time, Part-time

Salary: $19.22-$21.48 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Supplemental pay types:

• Commission pay
• Overtime pay

Education:

• Secondary School (preferred)

Work Location: On the road