Loss Prevention Officer

EyeQ Security Services Inc. is a leading Security Guard service company with a good-standing reputation for excellence. We are currently seeking a skilled Loss Prevention Guard to work closely with our retail clients, who will also have a lot of interaction with the police. This role is ideal for someone who is starting their law enforcement career or an experienced professional looking for a challenging new opportunity.

Position Summary

As a Loss Prevention Officer, you will play a critical role in detecting and apprehending shoplifters, minimizing the financial loss of retail items related to theft, and writing apprehension and prevention reports. You will also have frequent interactions with local law enforcement authorities, working collaboratively to ensure the safety and security of our client's retail locations.

Duties:

• Prevent shoplifter theft in a retail environment while providing customer service to clients, patrons, and customers.
• Wear plain clothes to work undercover, discreetly blending in with shoppers.
• Patrol store aisles, monitor customers, and watch security camera footage.
• Confront individuals you suspect of theft, who have unpaid merchandise.
• Escort trespassers out of the client premises.
• Perform arrests, detainments, and recover unpaid merchandise.
• Detect and prevent people to commit theft and fraud against retail stores and facilitate their civil and criminal prosecution, if needed (Incident reports, report to police, attend court and testify, as required)
• Acknowledge and greet customers.
• Work alongside our Loss Prevention Investigators to identify, report and file external incidents with law enforcement.
• Patrol assigned areas to ensure the safety and security of the premises.
• conduct surveillance to detect any suspicious activities.
• Respond to alarms and investigate disturbances or incidents on the property.
• Enforce access control procedures and verify the identity of individuals entering or exiting the premises.
• Write detailed incident reports and maintain accurate records of security-related activities.

Requirements:

• MUST HAVE PRIOR EXPERIENCE FOR THIS POSITION
• VALID MANITOBA SECURITY LICENSE
• VALID EMERGENCY FIRST AID & CPR CERTIFICATION
• Access to vehicle and transportation is needed.
• Good Physical fitness is a must.
• Excellent verbal and written communication skills
• Strong interpersonal, verbal, and written communication skills
• Excellent customer service skills
• Ability to respond well to emergency situations.
• Must be able to stand for up to 8-10 hours.
• Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the employer.

Job Types: Full-time, Part-time, Permanent, Casual

Salary: $17.00-$19.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person