Mail Services Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: In-Office at Waterloo King

The Mail Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.

Reporting to the Team Leader, you will play a key role in ensuring effective production and handling of incoming and outgoing mail and couriers and ensuring service standards are met and strict quality targets are adhered to for a variety of tasks.

What will you do?

• Opening, sorting, prepping, and distributing incoming mail and courier using electronic tracking software and digitally scanning documents
• Preparing outgoing courier shipments, sealing and stamping outgoing mail and creating digital waybills
• Perform production tasks such as sorting and collating of documents with accuracy and quality, ensuring clients receive proper documents
• Receiving and sorting daily internal system generated output
• Understanding end-to-end processes for Canadian Document Services and responsible for communicating process enhancement changes
• Updating digital databases and completing investigations for return mail
• Creating and developing spreadsheets for tracking and entering key metrics into Excel spreadsheets
• Monitoring business partners’ queries in our team email inbox and responding to high priority investigations and escalations

What do you need to succeed?

• Excellent problem-solving and analytical skills, with an ability to maintain high level of productivity, accuracy and attention to detail at all times
• Strong communication and interpersonal skills, with a friendly and personable nature focused on building relationships with all levels of the organization
• Experience working in a Windows environment and proficiency with various PC and MS Office applications including Outlook, Word and Excel
• Ability to work independently with minimum direction and frequent interruptions
• Ability to adapt to a fast-paced environment with changing priorities and conflicting deadlines
• Team player, willing to contribute and help others and offer guidance
• Strong organization and time management skills and ability to prioritize

Preferred skills

• An understanding of the Insurance Business

Unique Requirements

• The successful candidate will be required to pass RCMP Enhanced Security Clearance which requires to have 5 years of Canadian residency history before hiring finalization.
• As the role is in-office, the selected candidate must be available to work full-time from 7:30am to 4:00pm, and commute to the Waterloo King office.
• Ability to be on their feet for extended periods of time, with an ability to lift heavier items weighing up to 50 lbs.
• Depending on work volumes, overtime may be required.
• Vacation time may be limited during peak periods to ensure adequate coverage is maintained.

Reasons why should you join us under the sun

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada!
• Time off giving you the flexibility to focus on the moments that matter. 15 days' vacation per year.
• Wellness programs that support the three pillars of your health – mental, physical, and financial.
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Internal mobility is supported by leaders who are dedicated to fueling your professional growth.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

39,200/39 200 - 49,000/49 000

Job Category:

Office Administration

Posting End Date:

01/03/2024