Mainframe Computer Operator

Pomeroy IT Solutions & Services has an immediate need for Mainframe Computer Operator in our

Montreal, Canada Location

This position is a Full Time Benefited position:

Medical, Dental, Vision, 401K and Paid Time Off

The ideal applicant will reside in Montreal, Canada and must be bi-lingual in both French and English.

Job Description

The selected applicant will be responsible for performing Computer Operations Operator duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently.

Essential Duties & Responsibilities:

• Must have Mainframe System knowledge, Mainframe Batch scheduling knowledge (OPC, Control-M,

CA-7 and ESP).

• Schedule may include nights and weekends & holidays.
• Must have IMS CICS DB2 JES2/3 TSO skills
• Able to perform system IPLs
• Strong experience in 1st level problem determination and reporting
• Understand Problem Management & Change Management requirements
• Escalate tickets as needed and collaborate with teammates to resolve issues.
• Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.
• Ability to work independently as well as in a collaborative, team environment.
• Ability to multitask with a high attention to detail.
• Remain current with all procedures and provide input as appropriate.
• Must be able and willing to learn new tasks/skills as required
• Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
• Excellent communication and organizational skills are required.

Minimum Knowledge, Skills and Abilities required:

• Minimum of 2 years’ experience, preferably in a Data Center Operations environment.
• Must be able to communicate and understand verbal, written and electronic instructions in English and French.
• Moderate to difficult computer skills, experience using Excel and Word is required.
• Ability to use email, communicate effectively both verbally and written.
• Ability to follow detailed processes/instructions is required.
• Employee may be requested to assist with individual and shift schedules in accordance with budget guidelines and may be required to work under remote supervision.
• Enjoys Working in a Fast-paced Environment.
• Knowledge of Computer Hardware, Software and Related Services.
• High School diploma or equivalent.
• Perform additional tasks and/or duties as assigned by management.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.