Manager, Cash Management Small Business

Requisition ID: 195159
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads/oversees and contributes to the overall success of Cash Management Contact Centre (CMCC) Small Business in Canada ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.

Is This Role Right for You? In this role, you will:

• Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Lead and coach a team of Cash Management Specialists by providing direction, guidance, and support to team members who support referrals from partners, in addition to overseeing a proactive call strategy. Resolve any issues and concerns raised by clients and/or partners.
• Develop new and expanded relationships with national partners across the branch network and private banking offices to expand our current business and identify new growth opportunities.
• Planning and leading team meetings/huddles/business development planning sessions to ensure accountability and a world-class customer experience.
• Contribute insight and knowledge to business lines and product groups to improve the overall user and customer experience. This would often involve piloting new concepts in a test-and-learn environment.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.

Is This Role Right for You? In this role, you will:

• University degree in Business, Finance, or Economics, or equivalent work experience.
• You must possess strong interpersonal skills, communication, judgment, negotiation, coordination, and analytical skills.
• High degree of flexibility required to adapt to a wide variety of tasks and functions and the ability to work in a fast-paced, dynamic environment.
• Bilingual French and Mandarin is an asset.

Location(s): Canada : Nova Scotia : Halifax
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.