Manager Hcc - Community Support Services

Requisition Details:

Employment Status: Regular, Full Time
Program Name: Community Support Services (CSS)
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: No
Travel: Yes
Location: Hybrid Remote
The successful candidate will be responsible for CSS operations at our Colchester Easts Hants and Cumberland sites. Frequent travel is required.

About Us:

VON is a non-profit organization that provides clinical, personal and social support to people who want to live every day to the fullest while remaining in their own homes and communities.

What we can offer you:

• Competitive salaries and vacation time
• Tiered Benefits (health, dental, LTD) & an Employee Assistance Program
• Defined Benefit Pension Plan with company contribution
• Travel compensation
• SMART phone provided to keep you connected during work time
• The opportunity to make a difference in your community

Job Summary:

Our Community Support Services Programs are growing across Nova Scotia - join our CSS team to be a part of this exciting opportunity!

The Manager Community Support Services provides professional and practice leadership to employees and volunteers and is responsible for ensuring the provision of safe, effective, quality client-centered care within Community Support Services programs. The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site(s) operational goals and for managing community and in-home based services.

Key Responsibilities:

• Directs the implementation of local programs/services, and monitors delivery of client-centred services within their program
• Oversees day to day operation and performance of employees and volunteers for multiple programs and locations in accordance with current regulatory guidelines, VON policies, procedures and standards and current strategic direction
• Completes risk assessments, investigations of issues, injuries and reporting related to client or employee/volunteer incidents
• Monitors performance related to funder expectations (KPIs) regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services
• Ensures new employees/volunteers within the programs complete the orientation process and that all probationary reviews and annual reviews are completed
• Supports employees to identify staff/volunteer recruitment requirements for Client Service programs and ensures that appropriate recruitment, screening, training, support system and recognition of staff/volunteers is established
• Monitors and adjusts program expenses to ensure that programs are operating in a balanced financial position
• Participates and/or facilitates local, regional or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention
• Ensures communication with the local community and system partners
  Receives, responds, and investigates all employee/volunteer, family and client complaints or issues related to service delivery engaging other managers in resolving the issue or complaint and escalates, if required, to the appropriate Senior Manager/Director
• Assesses and documents community needs and assists and/or partners with internal/ external stakeholders in developing business and funding proposals to meet emerging opportunities
• Implements new business opportunities in collaboration with internal VON stakeholders, community partners and funders
• Works in collaboration with internal and external educational partners to ensure staff are trained and competent within their roles
• Additional responsibilities as assigned

Education, Designations and Experience:

• Bachelors Degree or Post-Secondary education in a related field
• A minimum of 5 years’ experience in Community Support Services or related fields
• A minimum of 2 years’ experience managing others
• A minimum of 2 years’ experience working with community partners in a collaborative way
• Experience engaging with municipal, provincial and national external groups in a related field
• Experience in negotiation, conflict management, financial management and working with staff and volunteers
• Experience working in a unionized environment is an asset

Other Requirements:

• Excellent critical thinking, assessment and problem-solving skills
• Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook
• Able to work under pressure in a fast-paced environment while balancing competing priorities
• Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies
• Strong public relations and networking skills
• Demonstrated skillsets in leadership, and team building
• Ability to accept and facilitate change
• Must have a personal vehicle and possess a current driver’s license
• A current and original copy of a satisfactory Criminal Records Check
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required
• Willingness to travel regularly during the day as well as periodically overnight(s) to support sites and attend meetings
• Ability to speak French is an asset in French Designated areas
• Available to work flexible hours
• The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.