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Job Description
Application Deadline: March 25, 2024
This role can be located in Canada or the Caribbean Banking market where the successful candidate resides
What is the opportunity?
In this role the Manager, Merchant Services & Agile Labs will effectively manage processes and activities for greater efficiency and integration across the Merchant Services business including implementation and management of controls (product, risk, compliance), and provide Product Owner assistance on Agile Lab initiatives which support the drive to meet annual product performance goals and achieve key performance indicators. This role will provide support on Merchant Services projects and initiatives as directed by the Director. Merchant Services.
What will you do?
- Attend Agile Lab ceremonies and related meetings providing guidance and clarification as needed. Contribute to continuous improvement/ lessons learned sessions. Resolve Lab-related issues and conflicts, and escalate to Product Owner where required
- Support the Product Owner to identify product requirements for the development team. Communicate with the development team to explain the product features to be implemented
- Support Project Managers and Business Analysts with definition of epics and initial stories
- Manage and prioritize the product backlog in consultation with Product Owner. Translate product manager strategies to development tasks, creating high-level requirements (stories) as needed, ensuring they meet customer requirements
- Support re-prioritization of stories to ensure alignment with Merchant Services priorities while optimizing Lab resources’ allocation
- Ensure Project Manager maintains the delivery roadmap with forecasted dates aligned to Lab priorities.
- Support change management activities with relevant stakeholders as required
- Attend planning and status meetings with suppliers as needed to speak to impact of new and ongoing initiatives on planned work priorities
- Support Director, Merchant Services with annual product planning activities.
- Manage changes to Merchant Services product risk and compliance by developing, updating and ensuring alignment with product procedures that may support change as a result of Lab priorities. Ensure adherence to RBC policy and procedure library (PPL) guidelines as well as card network operating regulations and standards to protect licensing arrangements.
- Support day-to-day management of Merchant Services business as directed by the Director, Merchant Services.
- Support Merchant Services and Agile Lab communication activities including development and updating of communications.
What do you need to succeed?
Must Have:
- University degree with a business orientation or minimum 3 years related experience.
- Proven leadership, facilitation and team building skills
- Excellent communication skills (listening, understanding and responding)
- Well-developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation with internal and external partners at all levels
- Strong analytical and problem-solving skills
- Proven organizational and self-management skills.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work and directly influence strategy
Job Skills
Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Project Management, Results-OrientedAdditional Job Details
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