Manager Parking Operations

About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

JOB POSTING

JOB ID #: 21677
Manager Parking Operations
Planning & Economic Development
Transportation Planning & Parking
80 Main St. West
NUMBER OF VACANCIES: 1 Full-Time Regular
UNION/NON-UNION: Non Union Mgmt Professional
HOURS Of WORK: 35.00 per week
GRADE: 8
SALARY/HOUR: $64.080 - $80.099 per hour

• Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Regular
Job Description ID #: 2661

SUMMARY OF DUTIES
Reporting to Director Transportation Planning and Parking, the Manager, Parking Operations, is responsible for the delivery of all on and off-street parking programs and services, including the operation and maintenance of all parking facilities. They develop and recommend policies, procedures and new parking strategies and initiatives for immediate and long-term service delivery.
Accountable for establishing and achieving Sectional goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best practices” approach in developing and delivering quality services in a timely and cost effective manner.
Evaluates and reports on the Section’s service, financial, administrative and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.
Uses strong leadership and guidance, customer focus, innovation/creativity, team advocacy, staff delegation, empowerment and staff development to achieve desired results.
GENERAL DUTIES
Leads an effective Section team, providing coaching and advice to subordinate supervisors and staff to optimize performance. Prepares work schedules, assigns duties to staff, establishes priorities, conducts staff hiring, monitors and evaluates staff performance, disciplines and trains staff, as well as assists in developing staff to their full potential.
Participates in strategic planning and direction of the Division.
Provides backup coverage for the Director, Transportation Planning and Parking as required.
Provides professional consultation, including reports, to Council and its Committees. Provides written and verbal reports of findings, actions and recommendations to Councillors’ offices, general public, senior management and external agencies.
Develops the annual operating and capital budgets for the section. Monitors current and capital expenditures and provides variance reports.
Responds to various Corporate, community, Provincial or Federal proposals for service initiatives, changes or enhancements. Provides informed and accurate advice and opinions on relevant technical, operational, financial and legislative issues.
Manages the general administration of the work area under his/her jurisdiction by developing and recommending new policies and procedures and monitoring existing ones to maximize utilization of section resources. Ensures compliance with Provincial Statutes and municipal by-laws.
Responsible for the overall co-ordination and delivery of Parking Operations by in-house and contractual staff, including researching, developing and recommending new policies, procedures and by-law regulations.
Ensure that the approach to development, delivery, evaluation and accountability of Parking Operations and new parking initiatives reflects sound business practices and incorporates industry best practices. Establishes performance measurements and service levels for key activities and initiatives.
Recommends and implements strategies to improve operations and technology and to advance long-range planning principles.
Assumes lead accountability and responsibility in directing all aspects of Parking Operations to meet current and long term needs.
Provides informed and accurate advice and opinions on relevant technical, operational, financial and legislative issues.
Ensure compliance with Corporate/Departmental/Divisional policies, procedures and safe working practices.
Establish and achieve sectional goals and objectives, through co-ordination with other departments, agencies and community groups, and the efficient use of staff and financial resources.
Actively encourage and support an engaged workforce which supports continuous improvement, customer service, innovation and the delivery of quality service.
Participate in labour relation issues including, negotiating labour disputes, interviewing and recommending appointments, etc.
Responsible for continually establishing priorities and monitoring progress of the gathering of information and preparation of reports to ensure completion by established deadlines.
Attend meetings and effectively communicate Division’s position and provide a thorough and expeditious response and follow-up to directives assigned at meetings.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety and ensures that all employees perform work in accordance with the policies.
Perform other duties as assigned which are directly related to the responsibilities of the position.
QUALIFICATIONS

• Demonstrated experience related to managing municipal Parking Operations, normally acquired by a Community College Diploma in Transportation Engineering or a related technical field or a University Degree with progressive experience or an equivalent combination of education and relevant work experience.

• Thorough knowledge of parking principles and practices, parking technology and parking industry trends.

• Knowledge of Municipal Administration and various Municipal and Provincial policies and procedures.

• Must possess strong organizational and time management skills. Must be available to work outside of a normal work schedule for both planned and emergency situations as needed

• Proven ability to effectively negotiate complex agreements and excellent facilitation skills in order to build consensus.

• Highly developed analytical, technical and business planning skills.

• Highly developed project management skills.

• Highly developed budgeting and revenue forecasting skills.

• Experience in a computerized environment. Working knowledge of Microsoft Applications (Word, Excel, Outlook, PowerPoint) and networked client/server database management system.

• Proven ability to write reports and present issues as required. Capable of representing the City of Hamilton Parking Section on various committees and speaking engagements as required.

• Excellent interpersonal and communication skills and the ability to deal diplomatically with all levels of management, staff, elected officials and the public.

• Possession of a valid Class “G” Drivers Licence preferred.

• Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.

• Knowledge of human resource management principles, collective agreements, health and safety legislation, attendance management system and all corporate policies and procedures.

SALARY: Salary Grade 8
HOURS: 35 per week
THIS POSITION REQUIRES A VALID CLASS "G" DRIVER'S LICENCE AND* PROOF THEREOF IS REQUIRED AFTER *HIRE.
Note: Provision of a car by the individual for use on the job.
THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.
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Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.

Job Type: Full-time

Salary: $64.08-$80.10 per hour