Manager, Regional Clinic Operations

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

Your future starts here

Reporting to the Director of Clinic Operations, the Manager, Regional Clinic Operations plays a crucial role in overseeing and managing the day-to-day operations of infusion clinics within the organization. This position requires a combination of leadership, operational expertise, and a strong understanding of infusion therapy. The Manager, Regional Clinic Operations is responsible for ensuring the delivery of high-quality patient care, compliance with regulatory standards, and the efficient functioning of the infusion clinics.

How you will make an impact

• Collaborate with the Director of Coverdale Infusion Clinics to establish and maintain clinical protocols and standards.
• Displays the practice of nursing in accordance with professional values and moral principles and maintains confidentiality as appropriate.
• Monitor and evaluate the quality of services in Coverdale Clinics to ensure adherence to best practices, regulatory requirements and KPI’s.
• Encourage and facilitate nursing clinic staff to actively participate in Continuous Quality Improvement initiatives by fostering a culture of continuous learning and improvement.
• Provide guidance and support to ensure that nursing clinic teams engage in regular quality assessment, identify areas for enhancement, and implement evidence-based practices to elevate the overall quality of patient care.
• Oversee the daily operations of Coverdale Infusion Clinics, including resource allocation and patient flow.
• Support and empower nursing clinic teams in participating in relevant research activities by promoting awareness of current research trends and opportunities.
• Work closely with Coverdale Regional Clinic Managers (CRCM), CRC, PSP and other healthcare professionals to optimize clinic workflows and enhance patient experience.
• Ensures nursing staff work within their scope of professional responsibility as defined by their job descriptions.
• Implement and maintain efficient systems for inventory management of infusion supplies, medications, and cold chain management.
• Supervise, mentor, and coaching CRCM’s.
• Foster a positive and collaborative work environment that promotes professional growth and development.
• Conduct regular meetings to communicate updates, share best practices and address any concerns and conduct Performance Management for the team.
• Ensure compliance with all relevant healthcare regulations, accreditation standards, and safety guidelines.
• Stay informed about changes in healthcare laws and regulations related to different therapies and implement necessary adjustments.
• Implement quality improvement initiatives to enhance the overall effectiveness of clinics.
• Analyze data and performance metrics to identify areas for improvement and develop action plans accordingly.
• Collaborate with the Clinical Education team to develop educational materials and programs for Coverdale patients.
• Ensures nursing personnel complete annual nursing competencies (self-review) in line with Provincial Nursing Association Competency Guidelines.
• Ensure that nurses provide patients and their families with adequate information about their treatment plans, potential side effects, and self-care.
• Performs appropriate committee functions as assigned by Director of Clinic Operations.
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; and
• Other duties as required.

What you’ll bring to our team

• Bachelor’s degree in nursing or a related field; Master's degree preferred.
• Current licensure as a registered nurse (RN) or other relevant healthcare professional.
• 5 years of experience in Infusion clinic management & Specialty Drug .
• Strong leadership and interpersonal skills.
• Knowledge of healthcare regulations and accreditation standards
• Excellent organizational and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively with a diverse healthcare team.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Moncton, NB / Oakville, ON

Application Deadline: January 22, 2024

Our commitment to our team, our patients, and our community

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Let’s Talk

If you’re looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam