Marina Manager

About us

Silva Bay Resort & Marina is renowned for its ideal location for boaters travelling the Gulf Islands and Salish Sea, catering to a diverse range of marina guests including transient, summer, winter, and annual visitors. The Marina Manager represents Silva Bay Resort & Marina and provides and high level of service to our clients and guests. Our services are designed to provide convenience and a pleasant experience. To explore the full array of services available at Silva Bay Marina, please visit our website: https://silvabay.com/.

Primary Job Duties and Accountabilities

• Responsible for overall management including day-to-day marina operations, dock maintenance, and general property management
• Ensure maximum marina occupancy for annual, summer seasonal, winter seasonal, and high season transient moorage
• Execute moorage renewal contracts in a timely manner
• Recruit, train, and supervise a small team of dockhands and maintenance / cleaning personnel in daily activities with ongoing positive team-based approaches
• Maintain professional relationships with clients and tenants through effective communication and issue resolution
• Ensure a high level of client satisfaction by delivering consistent customer service
• Optimize use of reservation, point of sale, and inventory program
• Perform moorage payment transactions and related banking tasks

Job Qualifications

• Tourism or business management experience or equivalent
• Customer service experience
• Experience in employee training and development
• Knowledge of boating, navigation, and marine terminology (ideally with knowledge or experience of boating in local waters)
• Ability to move quickly, lift up to 50lbs, and work outdoors in all weather conditions including rain and hot weather

Preference given to those with VHF Operators License and Pleasure Craft Operators Card

The candidate will be available to start April 1st, (negotiable) with a 3-month probation period, after which we offer a group insurance plan. Qualified candidates will be contacted for an initial interview by March 16, to take place on site the week of March 18.

If you're interested in our available position, please ensure you include your resume and cover letter when submitting your application.

Job Types: Part-time, Permanent

Salary: $27.00-$29.50 per hour

Expected hours: 28 – 32 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (preferred)

Experience:

• Management: 2 years (preferred)
• Microsoft Office: 2 years (preferred)
• Customer Service: 2 years (preferred)
• Tourism: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)
• Pleasure Craft Operators Card (preferred)
• VHF Operators License (preferred)

Ability to Commute:

• Gabriola, BC V0R 1X7 (required)

Ability to Relocate:

• Gabriola, BC V0R 1X7: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-14
Expected start date: 2024-04-01