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Form of workAbout Masco Support Services:
Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.
Workplace and Culture:
Diversity is a core value of Masco Support Services culture. Our organization provides a competitive compensation and benefits package, along with professional career growth opportunities.
We believe a workplace that encourages different voices, perspectives, and backgrounds creates better teams and better solutions. We are committed to addressing the barriers and biases that affect people’s ability to fully access opportunities and bring their whole selves to work. We embrace diversity and recognize the importance of evolving our employees’ professional career development.
Work Responsibilities:
- Provide associate, store-wide, and district-wide product knowledge through in-aisle and classroom style training
- Participate in Customer Sales events including commercial/contractor events and how-to clinics Provide brand representation for an array of Masco product, including returns evaluations and product support on a limited basis, and project/reset visibility
- Perform Market Intelligence related activities, including competitive shops, product, brand, and customer feedback, and customer observance surveys
- New hire training support
- Individual expense/budget management
- Maintain and grow relationships within our retail home improvement, hardware, and trade partners; ensuring goals and expectations are exceeded with quality service
Diverse Skills and Experience That You Will Bring to the Role:
- Must be Bilingual in French and English (both written and conversational)
- Ability to work within a cross functional team
- Capable of identifying inefficiencies and recommending process improvements
- Capable of understanding basic financial/retail analysis
- Effectively evaluate situations free from biases and/or assumptions
- Ability to adapt quickly in a fast-paced environment
- Effective use of organizational and time management skills
- Proficient interpersonal, verbal/presentation and written communications skills
- Able to work independently, executing job functions with minimal direct supervision
- Capable of delivering product knowledge training and demonstrations to small and large groups
- Able to deliver superb customer service in a big box/warehouse environment
- Must have a good driving record and cannot have had license suspended within the last three years, or have other driving actions against you such as driving under the influence of drugs or alcohol
- Willingness to travel overnight as needed, up to 20% of the time
- High School diploma or equivalency required
- Strong attention to detail
- Basic knowledge of home improvement, renovation, or construction industry
- Understanding of personal computers and competence in standard office software, including Microsoft Word, Excel, PowerPoint, and Outlook
What We Offer:
- Competitive salary plus bonus-earning potential
- Car allowance
- Paid Time-Off & Company paid holidays
- Healthcare benefits including medical, dental, and vision
- RPP (Registered Pension Plan)
- Tuition assistance program
- DPSP (Deferred Profit Sharing Plan).
Our Interviewing Methods:
We are looking for active learners and people who care about taking advantage of the opportunities provided. We encourage you to apply even if you feel you do not meet all the requirements for this position.
After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview.
Company: Masco Support Services
Full time Hiring Range: $40,600.00 - $63,800.00 Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.MSS (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
MSS is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster:English & Spanish
E-verify Right to Work Poster:English,Spanish
