Mechanical Claims Adjudicator Supervisor (New Brunswick CANADA)

Tricor Automotive Group is looking for a Mechanical Claims Adjudicator Supervisor to assist in building a growing team of Claims Adjudicators for a new office in New Brunswick, Canada.

This position will start as a hybrid position that will turn into a full in-office environment.

The ideal Mechanical Claims Adjudicator Supervisor will be a Master Mechanic or have experience as a Service Manager and will be responsible for (1) Supervising and building a team of adjudicators as well as (2) Adjudicating Mechanical Claims on extended warranty service contracts, servicing a fluctuating caseload of new and ongoing claims within department service standards, and supporting all of Tricor Automotive Group's clients.

DUTIES AND RESPONSIBILITIES:

• Communicate with repair facilities and field inspectors to verify coverage for claims being made.
• Review previous repair history and maintenance records to verify coverage under the service contract and when necessary, authorize inspections to determine the extent of the company’s liability.
• Accurately estimating the costs of repair, replacement, or compensation associated with a covered repair.
• Negotiating labor times with service departments using nationally published labor/parts price guides.
• Negotiating prices for automotive parts and, when necessary, ordering parts according to company guidelines.
• Building positive working relationships with service advisors within the network of automotive dealers as well as independent repair facilities.
• Review, approve or deny claims, that have been sent for escalation, and high-dollar claims.
• Answer and resolve escalated calls.
• Monitor team performance, aiding when needed.

QUALIFICATIONS:

• High school diploma or general education degree.
• Residency within the New Brunswick Province area.
• Minimum of 5 years mechanical industry related experience as a Master Mechanic or within a Service Department Management role.
• 2 years of previous automotive Mechanical Claims Adjudicator experience, service advisor or parts experience.
• Bilingual (French, Spanish) is a plus.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, and sit.
• Continually required to utilize hand and finger dexterity
• Frequently required to talk or hear
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $28.00-$35.00 per hour

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• New Brunswick: reliably commute or plan to relocate before starting work (required)

Experience:

• Mechanical Adjudication: 2 years (preferred)
• Mechanical / Automotive Service: 5 years (required)

Work Location: In person