Medical Call Center Agent

Canada Diagnostic Centres (CDC) is a multi-modality diagnostic imaging provider committed to delivering Exceptional Patient Care in the medical imaging field. Since 1993, CDC has been providing patients and health care professionals with advanced diagnostic imaging of the body’s most important organs and systems.
CDC offers MRI, CT, Ultrasound 2D/3D and 4D real-time, Mammography, Pain Management, Bone Densitometry, Fluoroscopy, X-Ray and Kids Imaging services across 16 community clinics in Calgary, Edmonton, Okotoks and Sherwood Park.
Medical Call Center Agent
Passionate about Exceptional Patient Care? Look no further!
Are you someone that enjoys interacting with others and providing world-class customer service? CDC is looking for talented Medical Call Center Agents to work within our team, delivering exceptional patient care in the communities we serve by focusing on our core values.
We are Compassionate
We are Professional
We have Integrity
We are a Team
We are Leaders
The Medical Call Center Agent plays a pivotal role at CDC and as our Call Center booking agent, you will represent the company with your positive, welcoming, and helpful nature. A typical day requires you to be on the telephone interacting with our patients and your teammates. If you are comfortable with technology, require a flexible work life balance, and enjoy being recognized for your hard work with productivity incentive bonuses, this may be the role for you.
What you will do:

• Schedule appointments for patients at our clinics in a professional and courteous manner.
• Maintain accurate and up-to-date patient and physician information using our software.
• Communicate effectively with patients to ensure they can provide accurate information for appointments.
• Process high volume of calls while maintaining patience and empathy.
• Support team members as we deliver great customer service.
• Support Booking Team Leads by identifying new ideas and improve processes.

What you need:

• Call center experience or medical terminology required.
• Superior communication skills and organization skills.
• Ability to multi-task and prioritize tasks in a high-volume work environment.
• Strong proficiency with computer software and databases.
• Knowledge of diagnostic imaging an asset (but not required).
• Second language is an asset (but not required).
• Some characteristics to be an ideal Call Center representative –
• Meticulous work ethics
• The ability to empathize
• Patience and perseverance
• Fine telephonic voice
• Team spirit
• Ability to assert
• Consistency
• Ability to adapt to change
• Responsible and reliable
• One who is able to work in a repetitive work scenario

What CDC offers you:

• This position provides the potential opportunity for advancement throughout CDC.
• Various shifts between the hours of 7:00am to 6:30pm, Monday to Sunday.
• Exciting team building and recognition celebrations.
• Opportunities to learn, grow, challenge and develop.
• Appreciation that your work-life balance is pivotal to our culture.
• CDC is a vibrant organization that values change and growth.

Check out what employees have to say about working at CDC: https://canadadiagnostics.ca/careers/
Note:

• This is a Full-Time position with benefits and we offer "Hybrid" work Environment based on KPI's and performance

Canada Diagnostic Centres is committed to attracting and developing a diverse and inclusive workforce. While we encourage all applicants to apply, only those selected for an interview will be contacted. Applicants must be legally entitled to work in Canada.
Canada Diagnostic Centres' business operations includes affiliate companies. We may share your resume with these affiliates.