Member Associate

Member Associate

Full-time Position

Who We Are

Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of people who live in our community. We invest in our Members’ financial health and strive to ensure we’re offering them the best financial tools to reach their goals.

About This Opportunity

We are looking for a responsible, motivated individual for the temporary full-time position of Member Associate. This position will be located at our Kenora Branch.

Reporting to the Branch Manager, the Member Associate will provide a full range of services to members daily. This position requires excellence in meeting the needs of the members and enhancing the member relationship. Key responsibilities will include the following:

· Proactively provide solutions for members which may involve cross selling the full range of products and services

· Identify the opportunities to refer sales to other Team Members and departments

· Process member requests for account openings, updates and closures

· Resolve problems with member accounts, respond to inquiries and analyze member needs

· Maintain a strong collaborative working relationship with the Member Advisors

· Actively participate in all branch campaigns and promotions

· Perform other duties as required to ensure a superior member experience is delivered

· Support the culture, mission and values of Copperfin Credit Union

What We Are Looking For

· Excellent people skills with a desire to help people make informed money decisions

· Secondary School Diploma; Business Diploma with post-secondary diploma in business related field preferred, minimum of two years previous credit union experience or equivalent

· Proficiency with Microsoft Word and Excel

· Knowledge of the Credit Union System

· Excellent member service skills with effective communication and organizational skills

· Strong capabilities in judgment, decision-making and time management

· Ability to collaborate closely with fellow employees in a team-oriented environment

· Must be proactive in continuing education and upgrading to keep up to date with changes in the industry relating to job function

· Must be able to meet deadlines

Why Choose Copperfin

We invest in our people so that you are able to learn, develop and are well prepared to support the ever-changing needs of our Members while working towards advancing your career and expanding your skillset. We care about each other and believe in making a difference in the communities we live, play and work in.

· We encourage the growth and advancement of our Team Members. Our Leaders support your development to advance and grow through managing opportunities and coaching.

· We empower our Team Members to be decision makers while providing opportunities to work on unique projects from time to time.

· We offer a competitive health benefits plan including employee pricing and rewards.

To learn more about why our Team Members love working at Copperfin and to get a glimpse of the exciting opportunities we’re a part of, check out our Facebook or Instagram.

About The Salary

The salary for this position will commensurate with the skills and experience of the successful candidate.

Please submit your cover letter and resumeby Friday, February 23, 2024, to:

People and Culture Team

Copperfin Credit Union

346 Second Street South

Kenora, ON. P9N 1G5

We thank all applicants; however, only those selected for an interview will be contacted.

Upon request, accommodations are available for all parts of the recruitment process.

Job Types: Full-time, Permanent

Salary: $44,052.00-$51,826.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Day range:

• Monday to Friday
• No weekends

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Education:

• Secondary School (required)

Experience:

• Financial services: 1 year (preferred)
• Customer service: 1 year (required)

Ability to Commute:

• Kenora, ON P9N 1G5 (required)

Ability to Relocate:

• Kenora, ON P9N 1G5: Relocate before starting work (required)

Work Location: In person