Member Experience Representative

Student VIP (a division of Campbell & Co. Insurance) has an exciting job opportunity as a Member Experience Representative! The Member Experience Representative should be well organized, have excellent attention to detail, strong communication skills, the ability to work in a fast-paced environment and manage various projects at once.

OTHER RESPONSIBILITIES:

· Provide support to students via live chat, phone and email by answering questions regarding their Health & Dental and International Health plans which includes questions regarding coverage, how to make a claim, where to find practitioners in their area and more

· Update content on our website which can include rewriting information to make it more clear for students or creating new content for new programs and services

· Creating and uploading reports and data to our Student VIP Dashboard

· Data entry of manual enrollment information

· Updating and formatting mass emails, managing responses as they come in

· Attending on site Campus events throughout the Year

· Maintain provider list and ensuring accuracy on the website

· Formatting and editing large data listings

· Updating our live chat platform and custom bots to improve student experience by identifying gaps in information and creating new articles

· Other tasks as assigned

QUALIFICATIONS:

· 2-3+ years of Customer Service Experience in person, over the phone or via live chat

· Excellent communication skills; ability to take information and explain it in a basic and clear way to students who are not familiar with insurance plans

· Post-secondary education a strong asset

· Strong problem-solving abilities

· Ability to handle multiple tasks simultaneously while maintaining attention to detail

· Strong Microsoft Excel skills; ability to manipulate large data sets

Due to the volume of applications, only those who are selected for the interview stage will be contacted.

Campbell & Co. is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

Job Types: Full-time, Permanent

Salary: From $45,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: In person