Membership Attendant

About the YMCA of Lethbridge

The YMCA of Lethbridge is a vital community organization, with a rich history dating back to 1910, and has been a cornerstone of community engagement, child and youth development, and social responsibility. Established on values of honesty, inclusiveness, respect, responsibility, and caring, the YMCA of Lethbridge welcomes individuals of all backgrounds, ages, and beliefs, fostering an inclusive environment where everyone can thrive. The Association offers a wide range of programs and services designed to promote holistic well-being, including fitness and recreation facilities, child care services, educational programs, and community outreach initiatives.

At the heart of the YMCA of Lethbridge's mission is a commitment to building a healthier, stronger, and more connected community. Through its various programs and partnerships, the YMCA empowers individuals to reach their full potential, fosters a sense of belonging, and encourages active participation in community life. With dedicated employees, volunteers, and supporters, the YMCA of Lethbridge continues to make a meaningful impact in the lives of thousands of individuals and families, shaping a brighter future for generations to come.

Job Summary

The Membership Attendant serves the mission of the YMCA of Lethbridge at the Cor Van Raay YMCA by monitoring member access and private rentals, and by providing exceptional customer service. The main goals of this position are:

1. Supporting membership activation and facility rentals

2. Monitoring access into the Cor Van Raay YMCA and ensuring participants are following proper guidelines

3. Engaging with the membership base to ensure a high level of customer service

Key Relationships

· Membership and Rentals Coordinator

· Assisted Membership Coordinator

· All Cor Van Raay YMCA membership and rentals staff and volunteers

· YMCA of Lethbridge members and facility users

Nature & Scope

The Membership and Rental Attendant will support the membership and rental department. The responsibilities for this position are, but not limited to:

· Committing to exceptional quality of sales and services by providing excellent customer service and timely responses to all member and facility users, while communicating any unresolved concerns from participants to management

· Completing general membership tasks including opening/closing the facility, cleaning lists and cash-outs

· Maintaining and updating the user database with accurate and detailed information

· Supporting membership growth and retention to achieve strategic goals and targets

· Supporting the set-up and take down of facility spaces and equipment, ensuring scheduled events start and end on time

· Monitoring facility activities while ensuring participants are following YMCA of Lethbridge policy and procedures

· Providing an enjoyable experience to users while building positive relationships with members, participants, volunteers, and other YMCA Staff

· Demonstrating ‘SAM Standards’ daily throughout the facility

· Attending all required YMCA training, recertifications and in-service trainings

Physical/Special Demands

· This position involves prolonged standing

· This position includes the ability to lift 20 kg

Qualifications and Experience

· 1 year experience in a customer service and/or sales related industry

· Exceptional customer service and problem-solving skills

· Evidence of an acceptable Police Information Check

· Evidence of an acceptable Child Intervention Check

· Three professional references required

Thank you for your interest in working with the YMCA of Lethbridge. We appreciate the time and effort you put into your application and will carefully consider each submission. Due to the high volume of applicants, only those selected for an interview will be contacted. We apologize in advance for any inconvenience this may cause and wish you the best of luck in your job search.

At the YMCA of Lethbridge, we believe that everyone deserves to be treated with respect, dignity, and fairness. We are committed to creating a workplace that is welcoming and inclusive for all, regardless of age, race, gender, sexual orientation, disability, or any other characteristic. We strive to provide equal opportunities for employment and advancement, and we encourage all qualified candidates to apply.

Candidates must be eligible to work in Canada and possess the necessary documentation to support their eligibility, such as a valid work permit, permanent residency status, or Canadian citizenship.

Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position

Job Type: Part-time

Pay: $19.00 per hour

Schedule:

• Evening shift
• Weekends as needed

Work Location: In person