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Form of work
SalaryThe Toronto Blue Jays Ticket Operations team is now working outside of the box (office) to provide our fans with expert mobile ticket support on gamedays! We are currently seeking energetic and enthusiastic individuals to join our team in assisting ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions. Each Mobile Team Rep uses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.
Please note that this is a seasonal contract position and as such, applicants must be available to work all 2024 Toronto Blue Jays home games and Rogers Centre events. If you are as passionate as we are about thriving within an inclusive environment and providing fans with a fun gameday experience using our WE CARE approach (Welcoming, Empathetic, Caring, Authentic, Responsible, Experience), this may be the role for you!
Key Responsibilities:
- Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
- Ensure the application of WE CARE service principles in all interactions with fans
- Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
- Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
- Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team
- Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
- Perform other duties as needed to support a positive gameday experience
Qualifications:
- Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts
- Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
- A committed, patient and professional approach to customer service excellence, AODA Customer Services Standard and fan satisfaction
- Reliable, responsible and punctual
- Proven ability to work well both independently and as a team player
What we offer to you:
- Commitment to our team - we want you to succeed!
- Ongoing, hands-on training to help you develop your skills
- Excellent employee discount to use towards Jays gear
- A unique employment experience working for the only MLB team in Canada
