National Technical Claims Specialist

About Portage Mutual
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.
People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support remote, in-office and hybrid work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.
What You’ll Do:
The National Technical Claims Specialist is a subject matter expert on all things claims. Under the guidance of the Vice President Claims, and with the input of the Branch Claims Manager, The National Technical Claims Specialist identifies, researches, implements and documents initiatives geared towards operational development opportunities. They work with the Information Technology team to implement system enhancements or troubleshoot system defects acting as the primary liaison with the Claims team, maintain and update the Claims Best Practices Manual, participate in claims vendor management, assist with Corporate Claims Audits and departmental file and reserve reviews, and understand claims data for reporting to the Vice President Claims.
Additional value would be provided through participation in wording development, claims trending research, claims training preparation and implementation, legal opinion library development and, any additional task as assigned by the Vice President Claims.
Responsibilities:

• Coordinate discussion sessions with Claims Manager team members to discuss processes in each branch.
• Create department Best Practice Manual for review.
• Monitor for ongoing changes and update manuals accordingly.
• Identify training needs and implement training programs either directly or facilitating outside training partners.
• Triage all Claim Center defect and enhancement tickets to attempt resolution of issue.
• Participate in major claims technology enhancements either Claim Center related or other and assist with scoping and testing as required.
• Tabulate quarterly and annual results, identify trends, present results and work with managers to implement necessary training or process development.
• Prepare and maintain a review system that allows for objective scoring of claim file quality.
• Participate in development of policy wordings.
• Complete miscellaneous trending research at direction of Vice President Claims.

Requirements:

• Candidates must reside in Canada and be authorized to work in Canada.
• Minimum of five (5) years experience in claims adjusting or ten (10) years other related insurance experience.
• Experience in all lines of insurance.
• Very strong understanding of Guidewire Claim Center or strong ability to learn new software programs quickly.
• Knowledge of policy wordings and the ability to resolve disputes.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Demonstrated skills with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) and Adobe Acrobat.
• High School Diploma required.
• CIP designation or nearing completion.
• Post secondary education preferred (business, agriculture, or insurance).

What We Offer:

• Remote, In-Office, Hybrid and Flexible Work Arrangements
• Learn, Grow and Development Opportunities
• Competitive Compensation Package of Salary plus an Incentive Plan
• 24/7 Employee and Family Assistance Program
• Health, Dental, Critical Illness and Group Life Insurance Coverage
• Defined Contribution Company Pension Plan
• Paid Personal Days in addition to Vacation Time

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.