Network Technician

At Vincent Communications, we are actively searching for proficient Network Technicians to become an integral part of our committed Network Operations team in Grande Prairie, AB. If you thrive on providing comprehensive technical support, excelling in networking, and configuring network equipment, then this opportunity is for you.

Key Responsibilities:

• Coordinate activities with team members to accomplish and complete jobs efficiently.
• Complete records and other related paperwork as required.
• Adhere to all network privacy and security protocols.
• Answer customer support calls professionally.
• Collect information from customers and forward to appropriate Department.
• Diagnose, resolve, or escalate technical issues using various software tools.
• Document support requests in ticketing system.
• Remotley assist field technicians with in-house support requests.
• Monitor network services and act when alerts come in.
• Verify NOC inventory such that it is ready for dispatch.
• Ensure all VCCL equipment is properly labelled.
• Provision and label network equipment for deployment.
• Update firmware, adjust configuration, and verify functionality of client equipment deployed in the field.
• Notify clients regarding the status of significant issues.
• Evaluate potential client sites using path profiling software.
• Submit dispatch requests for issues that cannot be resolved remotely.
• Engage third party vendors for support, licensing, and Return Material Authorizations (RMAs).
• Review and approve or deny third-party requests to access VCCL infrastructure.
• Be available outside of business hours on an on-call basis.

Required Skills, Experience, and Education:

• Technology degree or diploma is an asset.
• Advanced understanding of computer and network fundamentals.
• Basic experience with radio and microwave frequencies.
• Must be able to safely lift 30 lbs.
• Basic understanding and safe use of hand tools.
• Strong English communication skills.

What Do We Have To Offer?

• Annual salary ranges between $50,000.00 – $70,000.00 (Compensation will be based on the combination of experience and education.)
• Schedule: Monday - Friday, rotating on call schedule
• RRSP matching after 1 year.
• Participation in the Family Extended Health Benefits program after completion of 90-day probationary period.

Job Type: Full-time

Salary: $50,000.00-$70,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Location:

• Grande Prairie, AB T8X 0K4 (preferred)

Ability to Relocate:

• Grande Prairie, AB T8X 0K4: Relocate before starting work (preferred)

Work Location: In person