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SalarySteeped in history and built on the site of the old Fort William at the base of Signal Hill, the Sheraton Hotel Newfoundland blends elegance with the vibrant and colourful atmosphere of one of the oldest cities in North America. Our premier location overlooking St. John’s harbour, is just minutes from area attractions, boutique shopping and the legendary George Street entertainment district.
Our 301 modern rooms and suites offer our guests a relaxing retreat whether travelling on business or pleasure. With over 18,000 sq ft of well appointed function space, we can meet the needs of any event or conference.
We are passionate professional hoteliers dedicated to the art of hospitality! Our team members are committed to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do. We put people first!
Westmont is committed to being a leader in hospitality ownership and management focusing on delivering superior results for our Guests, Associates and Partners while adhering to high standards.
Westmont embodies the following Values:
- Entrepreneurial
- Ethical
- Flexible
- Family Oriented
- Creative
- Empowered
Scope:
Accurately balances all hotel income and expenses for 24 hour operating period.
Primary Responsibilities:
- Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
- Completes and transmits daily management and accounting reports and supporting documents necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Performs all Guest Service Representative functions as required; booking room reservations; answering hotel phone calls and notifying guests of messages; facilitates proper security of department keys.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- May fulfill Manager on Duty shifts as required
Note: Other duties as assigned by supervisor or management
Qualifications:
Education/ Experience:
High School diploma or equivalent required
A minimum of one year food and beverage and/ or hospitality related work experience required.
Accounting related work experience will also be given consideration.
Skills:
Interpersonal skills.
Computer aptitude.
Math/ accounting skills.
Working Conditions:
Will be required to work NIGHT shift 11:30pm – 7:30am, weekdays, weekends and holidays.
Will be required to work in fast paced, stressful environment.
May be asked to work overtime.
Physical/ Cognitive Activities:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to accurately balance all daily hotel income and expenses, therefore a significant portion of the workday is spent speaking, listening and analyzing, usually while sitting at a desk.
The vast majority of time is spent compiling, analyzing or reviewing daily management and accounting reports or using a key board to input data, typically while sitting down. A small portion of time is spent moving around the hotel in order to collect data or speak with staff or guests.
Communication skills are necessary for interacting with other hotel departments, staff or guests.
Lifting, pulling or carrying items weighing approximately 15 pounds can occur a portion of the time if handling or filing the day end reports. Reading and writing abilities are used often in reviewing and compiling the daily auditing reports. The person in this position spends some time utilizing problem solving and reasoning abilities. Mathematical skills, including basic math, basic accounting, percentages and variances are used a large portion of the time.
Organizational Structure:
- Reports directly to the Front Office Manager but also takes direction from the Assistant Front Office Manager, Manager on Duty and Director of Operations
This job description is a general representation of the duties and responsibilities; it may be modified at an individual hotel based upon business necessity.
