Night Auditor/Front Desk Agent

We are currently looking for a full-time Night Auditor. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

• Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
• Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

Areas of Accountability:
Achieve ultimate in guest satisfaction:
Oversee and participate in the prompt and courteous handling of all guest concerns as necessary, including, but not limited to: check-in and check-out; telephone and personal inquiries; luggage and vehicle handling; and travel information.
Ensure rooms security by maintaining effective key control and confidentiality.
Motivate self and associates by displaying excellence in customer service.

Exceed guest expectations by ensuring we provide superior service and teamwork:
Ensure all hotel products and services are delivered efficiently and in a timely manner.
Consistently communicate information and requests to associates to ensure teamwork generates exceptional guest service. Follow up with other departments as necessary.
Use tools such as daily logbook to communicate information.
Follow standard cash-handling policies and procedures.
Comply with check-in and check-out procedures for individual and group/tour activity

Maintain clean and safe working conditions within department and hotel:
Ensure all associates comply with safety rules and procedures.
Notify management of any problems or discrepancies.
Take corrective action, where required, to improve safety of work areas.

Perform tasks specific to Night Audit function:
Ability to work overnight hours; 11pm to 7am
Expedite audit balancing duties quickly and effectively to ensure minimal interruption to regular Front Desk activities.
Ensure all guest services are delivered courteously, efficiently and effectively, including check-in, checkout, telephone, personal inquiries and special requests.
Address guest concerns in a positive manner and take prompt, corrective action as necessary.
Communicate any concerns and special requests that have arisen through your shift.
Prepare, balance, and print all Daily Management reports.
Perform Night Audit Sequence
Balance Room Revenue to be posted by verifying all Market and Segment codes, effecting corrections as necessary.
Perform daily maintenance operations with back-up media and execute shutdown sequences.
Verify balances of all cash floats
Balance all daily miscellaneous vouchers and sort by revenue type.
Balance and close all credit card POS transactions.
Print Guest folios and prepare Rapid Check-Out folders.
File Night Audit reports and registration cards from current day’s checkouts.
Prepare and distribute management reports, include month-end materials.

General:
Foster spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike in a cooperative and harmonious working climate.
Focus on consistent delivery of Holiday Inn Standards for guest service, Mission, and Values
Resolve any areas of concern relating to the safety and security of guests or staff.
Maintain high level of integrity by respecting the privacy of guests and associates.
Ensure management is informed of all unusual activity and matters of significance.
Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position

Company Benefits:

• Excellent travel benefits with IHG hotels worldwide
• Group insurance plan
• Free Staff Parking
• Discounted staff meals
• MetroX Bus stops just outside hotel entrance

Job Types: Full-time, Part-time, Permanent

Salary: From $16.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Experience:

• Hotel: 1 year (preferred)

Work Location: In person