Observability Engineer

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Department Overview:
Global Technology Services (GTS) is one of the foundational divisions of the TMX Group, that empowers internal TMX business lines for their technology needs, operations and digital innovation. GTS as a client centric organization focuses on building technology capabilities, enabling our clients with the best technology solutions and providing effective technology financial and resource management processes. The cost effective operation is a key attribute of the GTS execution. GTS is responsible for delivery of all technology initiatives and services across TMX.
Role Summary:
As a Observability Engineer, you will be responsible for defining, configuring, maintaining, and maximizing the platform that enables the visibility of critical applications and infrastructure. At TMX we leverage a number of cutting edge observability and monitoring tools and we are looking to bring on an engineer that will take this platform to the next level. You will be applying GitOps/DevOps principles to manage the platform and help to drive functionality and adoption through continuous improvement, simplification, and automation. You will work on the alignment, optimization, and strategy of our observability tools and platform. You'll work within a team of fellow observability and Systems engineers to make TMX reliability best of breed.

Key Accountabilities:

• Design, install, configure, test and maintain enterprise observability systems, and management tools
• Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal partners.
• Lead and Maintain various observability platforms including Splunk, SignalFX, Graphite/Grafana, and Nagios
• Help manage the Event and Operations Escalation Management policies in ServiceNow
• Grow and evangelize the capabilities of our Splunk Observability platform.
• Continue evolving monitoring tooling toward a standards-based self-service automated platform.
• Translate business requirements into technical solutions using best practices and standards that meet the strategic business goal
• Develop scripts for programmatic solutions to sophisticated monitoring tasks
• Identify system resource bottlenecks and work with other teams to test and tune systems for optimal performance
• Proactively ensure the highest levels of systems availability
• Build, maintain and enforce systems standards
• Create and maintain procedural and user documentation
• Provide 2nd and 3rd level systems support
• Liaise with vendors and other IT personnel for problem resolution
• Identify and recommend new technologies as they relate to team objectives

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.