Ops Admin Assistant Ii

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Position Summary:

This position is responsible for servicing our client inquiries including complaints, delivery information, ensuring the daily completion of the order process and all client requirements. The incumbent will provide the highest level of service to the client and other company departments in accordance with company policies.

Key Accountabilities

• Positive attitude and the ability to work as part of a team.
• PC skills and knowledge of Microsoft Office applications.
• Warehouse management system and the transportation management system.
• Proficiency in the English language.
• Strong interpersonal and communication skills (oral, telephone, written).
• Ability to handle stressful situations and a high volume of work.
• Good time management skills and attention to detail.
• Good analytical skills, particularly in problem solving.
• Strong customer service orientation.
• Ability to work with little or no supervision.
• High work standards.

Other Job requirements

• Number of transactions and profit per transaction, accurate and timely data entry and information processing, accurate and timely costing and billing for closing of files, and full compliance of all department processes and requirements to improve clients’ satisfaction.

Education and Work Experience

• Post secondary education and/or 2 years’ related experience in customer service or an equivalent combination of education, training and experience.
• Bilingualism required
• Any transportation courses (Ciffa, CITT, etc.) would be an asset

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.