order clerk - customer services

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Internet
• Electronic mail

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Travel insurance