Address
At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
April 9th start date
WFH
Unlock future opportunities by joining our Talent Community!
Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!
Who we’re looking for
We’re looking for Outbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.
What’s in it for you
We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
This position offers a competitive salary, performance-based bonus and performance-based salary review
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs
50% off in-market Rogers services & Blue Jays tickets, 25% off Today’s Shopping Choice items, 20% discount on all wireless accessories
150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development:
Expand your skill set and participate in mentorship and leadership development programs
My Path: self-driven career development program
Rogers First: priority in applying to internal roles of interest
Wellness:
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Discounted fitness membership
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
What you’ll do
In this role, you will proactively make outbound calls to new and existing customers to uncover needs and offer additional value to cable & wireless services
When required, you may support chat and/or inbound calls
Welcome our customers in a friendly and personal manner
Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
Create a sense of urgency to close the sale and meet first call resolution
Meeting performance-based goals and sales targets
Navigating our systems and tools to locate the best offers
Greet customers in a friendly and personal manner and build rapport
Providing the customer with all the required information to make an informed buying decision
Educating customers on their existing products and services
Addressing any follow up questions, confirm first bill expectations and inspire confidence
Receiving ongoing training and certifications for Roger’s different brands, products, and services
What you bring
Willingness to work a flexible schedule, including evenings, weekends, and holidays
Strong verbal communication skills and active listening
Ability to multi-task in a fast-paced environment while navigating multiple computer systems
Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly
Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers
Customer-focused champion and resourcefulness and strong problem-solving skills
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Successful candidates will be required to complete a background check and credit check as part of the hiring process.
Schedule: [[req_RogersFullPartTime]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 300852
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Successful candidates will be required to complete a background check as part of the hiring process.
Posting Notes: Customer Experience
