Oval Customer Service Attendant

Position Type: Auxiliary Part-Time (~20hours/week)
Application Closing Date: January 24, 2024
Anticipated Start Date: February 13, 2024
Number of Positions Available: 3

This role is designed to work cross-functionally to support the on-call need for auxiliary/casual work within the different functional areas at the Richmond Olympic Oval. This role may rotate around the various departments of the Oval based on operational needs, this may include working in the Retail Sport Store, Member Care, Sport (courts), Fitness Mezzanine, Climbing Wall, and/or the Olympic Experience Museum.

Position Summary:

The Oval Customer Service Attendant (OA) works in a team environment supporting multiple areas of the Oval. This role will ensure all visitors, clients and patrons have an outstanding and welcoming experience while at the Richmond Olympic Oval. The OA will be passionate about sport, fitness, and thrives in a multi-functional environment. This position may also assist with other miscellaneous duties included both administrative and/or facility wide needs related to the operations of the facility. A strong attention to detail is paramount as well as the ability to multi-task to facilitate effective sport programming, events and overall Customer Service to all patrons who are in the facility.

• Provide outstanding Customer Service and a welcoming Oval experience to all guests at the Oval (courts, ice, track, fitness, and other zones)
• Service clients at the Fitness Mezzanine by ensuring active membership, valid entry and exit, cleaning, maintaining and safely setting-up/storage of equipment.
• Support daily operations with supporting team members to prepare the facility and equipment required for programming, rentals, events, and activities.
• Continuously and proactively engage and interact with members including providing wayfinding, responding to FAQs, and ensuring facility polices and procedures are adhered to.
• Effectively resolve customer concerns and issues in a positive and timely manner and refer to Supervisor or designate as required.
• Stay current with Oval Programming, retail product information, memberships, equipment, and discounts, seeking support and/or refer to appropriate designate.
• Adhere to all Oval policies and procedures and department specific standard operating procedures and guidelines.
• Respond and support first aid needs that arise and work with Oval First Aid representatives/specialists.
• Handle membership sales and payments; registers participants in drop-in and instructional programs.
• Perform other duties as required to support the facility operations.

The qualifications and skills you bring to this role include,

• Training will be provided by each program area, supplemented with ongoing learning & development.
• Successful completion of Grade 12 or equivalent
• Demonstrated ability to create genuine Customer Service interactions, excellent interpersonal skills with the ability to effectively resolve client questions and issues in a respectful manner.
• Ability to work independently and in a team environment.
• Knowledgeable experience with PerfectMind and Mindbody Online software is an asset (training provided)
• Passion for Sports and/or fitness and working with multiple programs, events, and activities.
• Ability to lift to 50 lbs, physical demands include lifting, push/pull, moving/storing equipment.
• Valid Standard First Aid and AED Certificate
• Maintain regular attendance, punctuality, and reliability.
• Must be able to complete a successful Criminal Record Check
• Other relevant qualifications are an asset.

Availability Requirements: Applicants must have availability from Thursday-Sunday. Shifts may occur from 5:45am-10:30pm. Availability will be collected during the application process; requirements may change based on operational need. Shifts are on average 4 to 7.5 hours in length.

Compensation range: $19.11-$21.50 plus 12% in lieu of benefits (hourly rate is based on qualifications and experience)

Perks: Our workplace culture embraces People, Excellence, Leadership, Team and Innovation.

• Access to 20,000sq ft fitness centre with top class facilities, over 100 pieces of strength and cardio equipment, 4-storey climbing wall, endless fitness classes, Olympic sized ice rinks and the Richmond Olympic Experience (ROX) museum (restrictions may apply).
• Collaborative team environment.
• Opportunity to work in various auxiliary positions at the Richmond Olympic Oval to grow your knowledge and experience.

The Richmond Olympic Oval is an equal opportunity employer and welcomes applications from all groups. This includes women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity. We also recognize unique styles, perspectives, beliefs and creativity that support a diverse, respectful, inclusive and collaborative work environment.

If you are personable, have a great attitude, are passionate about delivering exceptional Customer Service and have a genuine interest in contributing to the greater good of our company and our community, we want to hear from you!